Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,562 reviews
5 stars
554
4 stars
321
3 stars
267
2 stars
116
1 star
304
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, particularly during late-night shifts.
Order Accuracy
Many customers reported frequent mistakes with their orders, including missing items and incorrect food.
Food Quality
Several reviews mentioned cold or poorly prepared food, with complaints about the freshness and cooking of items.
Long Wait Times
Customers consistently experienced long wait times in both drive-thru and in-store, often with little communication from staff.
Management Issues
Feedback indicated poor management practices, including dismissive attitudes and lack of accountability for staff behavior.
- LMLee McClanahan6 days ago1.0If I could rank service with a negative 5 , I would. I ordered this evening using the mobile app. Picked up my food thru drive thru at 9:20pm. I was the ONLY vehicle in the lane. My food was taking a moment to be prepared. I was happy to wait. The lady at the window asked me to move forward, I responded that I was the only customer and did not see why I should move. Her manager then came to the window and demanded I move. I had no problem responding: No. They are only concerned about falsifying their wait time. What happened to customer service? If all they are focused on is metrics, then they need to learn more than the one. This lack of customer service has convinced me that my business and my disposable income is not important to them. This unsatisfied customer will now take her business to any and all competitors. Lack of sales may have management rethink their approach.
- CMCody MeredithJan 5, 20261.0This is by far the worst McDonald's out of all of them. They say they're open 24/7 and they're not, that's been an issue for years. The main issue with this location is they pick and choose when they want to be open and when they are the service is usually slow and terrible. I just pulled up at 6pm on a Monday and they said "sorry we're closed at the moment" and there were customers inside and employees standing around doing nothing. There's always some type of weird issue at this location.
- CECristy EppsDec 27, 20251.0I’m washed in the blood of Jesus. Lot of devilish behavior in this location. I’m so glad my grandchild checked my food. They had took a bite out of my food and laughed at us in the drive through. The light skin boy with curly hair lied gave us the wrong cooperate number. I never experienced this at McDonalds.
- KLKiss LuckyDec 27, 20251.0Biting my food is as equivalent to spitting in it. Very disgusting 🤢 I wouldn’t have served that to a customer. Just immature behavior, laughing at customers in the drive through. I want compensation McDonalds! Nasty 🤮
- JWJames WatsonDec 21, 20251.0I ordered curbside was waiting for over 20 minutes people pulled up next to me went in got there food and left and all I get in exchange was a my bad finally get my food and the egg isn't cooked all they way
Frequently Asked Questions About McDonald's
What are the delivery hours for McDonald's at 2012 Harrodsburg Road, Lexington?
McDonald's offers delivery 24 hours a day, every day of the week at this location.
What types of pickup and delivery services does this McDonald's location offer?
This McDonald's provides curbside pickup, delivery including same-day and no-contact delivery options.
What payment methods are accepted at McDonald's on Harrodsburg Road?
Payment options include American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's have a drive-thru service?
Yes, this location has a drive-thru available for customer convenience.
Is there a mobile app available for ordering from this McDonald's?
Yes, customers can use the McDonald's mobile app available on both Apple App Store and Google Play to place orders.
What are some nearby fast food restaurants to McDonald's on Harrodsburg Road?
Nearby fast food options include another McDonald's, Raising Cane's, and Chick-fil-A, which offer additional dining choices in the area.
Are there any nearby pharmacies close to McDonald's at 2012 Harrodsburg Road?
Yes, CVS Pharmacy and Walgreens are located nearby, providing convenient access to pharmacy and medical supplies.
Where can I find money transfer and financial services near this McDonald's location?
Western Union and LibertyX Bitcoin ATM are nearby for money transfer and currency exchange services.
What are the operating hours of this McDonald's location?
This McDonald's is open 24 hours a day, 7 days a week, providing around-the-clock service.
What kind of food and services does this McDonald's offer?
The restaurant serves a variety of menu options including breakfast, coffee, burgers, sandwiches, frozen yogurt, and ice cream. Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi.