Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
2,061 reviews
5 stars
705
4 stars
401
3 stars
396
2 stars
167
1 star
392
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and long wait times.
Order Accuracy
Many customers reported issues with incorrect orders and missing items.
Food Quality
Feedback indicated inconsistent food quality, with some items served cold or improperly cooked.
Cleanliness
Some reviews mentioned cleanliness issues in the dining area and overall restaurant.
Management Issues
Several customers expressed dissatisfaction with management, citing unprofessional behavior and lack of support.
- JJJames JohnsonNov 1, 20251.0I wrote a review earlier and that review was for the McDonald's on Russell Cave Road, Lexington, Ky.
- JJJames JohnsonNov 1, 20251.0Marcellus, was one of the worst managers that I have ever experienced. Refused to take a receipt from another McDonald's which I have done for years. This thing wouldn't even come up front and talk we me about the situation. I was told she was to busy.
- JLJohn LamperisOct 30, 20254.0Excellent but lots of yelling in kitchen area. Not relaxing.
- WHWilliam HinsonOct 2, 20254.0It's a very friendly McDonald's and they are always on top of their game.
- KCKim COct 1, 20251.0Advertising ice cream cones on marquis menu BUT they ALWAYS say "our ice cream machine is down ". I went back later same day and ordered same thing. (Plain vanilla cone).. machine magically got fixed, but great..got my ice cream.. I work near by so it's convenient to go there on lunch break. It's been hot outside so I went back very next day. "No ice cream, machine is broken".. how come on day shift the machine doesn't work? How come it works in the evening. ?? This occurs daily. What's the point of having an ice cream machine that operates like that?? It's ridiculous. Stop advertising product you don't or won't or can't sell! Thank u ... I'm speaking of the one location on Russell cave rd, Lexington ky
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's at 1499 Russell Cave Rd, Lexington?
McDonald's is open 24 hours every day, from 12:00 AM to 11:59 PM.
When is the delivery service available at this McDonald's location?
Delivery is available Monday through Saturday from 5:00 AM to 11:59 PM, and on Sunday from 6:00 AM to 11:59 PM.
Does McDonald's offer drive-thru service and what are its hours?
Yes, the drive-thru is open 24 hours a day, seven days a week.
What delivery and pickup options are offered at this McDonald's?
Options include curbside pickup, delivery, same-day delivery, and no-contact delivery.
Which payment methods can I use at McDonald's?
You can pay with American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Where can I order McDonald's food online for this location?
You can order online at https://mcdonalds.order.online/business/-5579 or via the McDonald's App available on iOS and Android.
What services does this McDonald's location provide?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
What are some nearby food options around McDonald's at 1499 Russell Cave Rd?
Nearby restaurants include Taco Bell, Captain D's, Burger King, Tacos El Rey, El Huarache, and Huarache Pizza, offering a variety of fast food, seafood, Mexican, and pizza options.
Are there useful nearby services when visiting McDonald's at this location?
Yes, you can find a Zips Car Wash, Park Community Credit Union, and LibertyX Bitcoin ATM nearby for your convenience.
How can nearby transit or retail options help customers visiting McDonald's here?
Nearby stores like Mister Money (online shop) and RYMCO 119 Russell Cave (electronics) provide additional shopping options, while Casey's and Marathon Gas stations can help if you’re fueling up before or after your visit.