McDonald's

3.2
1196 reviews
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Business Details

100 Marketplace Dr, Lexington, KY
40513, United States
(859) 447-3272
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
100 Marketplace Dr, Lexington, KY
40513, United States

Hours

Reviews

3.2
1,196 reviews
5 stars
350
4 stars
237
3 stars
213
2 stars
100
1 star
296

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, rude staff, and frequent order mistakes.

Food Quality

Many reviews mentioned cold, stale, or poorly prepared food, with some customers finding hair in their meals.

Cleanliness

Several customers noted that the dining area was dirty and poorly maintained.

Management Concerns

Feedback indicated a lack of effective management, with complaints about unresponsive or rude managers.

Mixed Experiences

While some customers praised the food and service, many others had consistently negative experiences.
  • DB
    Denise Bermudez
    Dec 9, 2025
    3.0
    Had to wait 5 minutes before someone took order. Had to ring the buzzer on self order machine as I had a question before ordering. All out of Grinch meals 12/8/25..The man that took our order was so hard to understand my son and I had to keep saying what ..
  • VU
    Valeria marina Umaña
    Nov 30, 2025
    1.0
    Las mesas muy sucias y me salio pelo en la hamburguesa 🍔 ...
  • LL
    L Lyle
    Nov 18, 2025
    1.0
    The worst McDs in Lex horrible
  • ZT
    Zoe'e Thompson
    Nov 7, 2025
    1.0
    Maybe if you stopped listening to rap music so loud in the back of the resturaunt that you cant hear ur coworkers, youd get an order right. I ordered a mcmuffin (sausage, egg and cheese) and a mcgriddle (sausage egg and cheese). What i received was a bacon egg and cheese bagel, a hash brown i DID NOT ask for, a bacon egg and cheese mcgriddle and a half cooked egg randomly in a container on the side?? Yikes.
  • DT
    Diane Tingle
    Nov 2, 2025
    1.0
    Ok I just started going to this McDonalds. Wo t be back.its ok they raise prices but letting service go down. I ordered the big breakfast w/ pancakes. No syrup. No forks. I also ordered LARGE coffee ask 3 time you sure this is large looks like medium. She told me 3 times No it's a large I ask again and she kind of laughed and said we are out of cups!!!! But still charged for large! What I am saying is ok I pay for raise in prices but I also what What I pay for.So if you want to pay and not get what you are supposed to. I also called manager and he was unconcerned he just wanted to le me know that the monopoly game was over which I wasn't concerned about that at all. I had just stated I buy large coffee alot and now they have the monopoly game piece. So that's why the cup didn't have it because the game ended today. Which again was not the issue!
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Frequently Asked Questions About McDonald's

What are the regular store hours for McDonald's at 100 Marketplace Dr, Lexington, KY?

McDonald's is open daily from 5:00 AM to 11:00 PM.

What are the drive-thru hours for this McDonald's location?

The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.