McDonald's

3.2
1194 reviews
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Business Details

100 Marketplace Dr, Lexington, KY
40513, United States
(859) 447-3272
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
100 Marketplace Dr, Lexington, KY
40513, United States

Hours

Reviews

3.2
1,194 reviews
5 stars
350
4 stars
237
3 stars
212
2 stars
100
1 star
295

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with multiple instances of poor service and attitude from employees.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to frustration among customers.

Food Quality

Customers noted inconsistent food quality, with reports of cold, stale, or improperly prepared items.

Cleanliness

Several reviews highlighted dirty dining areas and unsanitary conditions, impacting the overall experience.

Long Wait Times

Numerous customers experienced long wait times both in the drive-thru and inside the restaurant, contributing to dissatisfaction.
  • LL
    L Lyle
    6 days ago
    1.0
    The worst McDs in Lex horrible
  • EH
    Eva Hood
    Nov 11, 2025
    3.0
    Its hit or miss on if you food is hot fresh,lukewarm or cold. Don't ask for hot fresh food
  • ZT
    Zoe'e Thompson
    Nov 7, 2025
    1.0
    Maybe if you stopped listening to rap music so loud in the back of the resturaunt that you cant hear ur coworkers, youd get an order right. I ordered a mcmuffin (sausage, egg and cheese) and a mcgriddle (sausage egg and cheese). What i received was a bacon egg and cheese bagel, a hash brown i DID NOT ask for, a bacon egg and cheese mcgriddle and a half cooked egg randomly in a container on the side?? Yikes.
  • DT
    Diane Tingle
    Nov 2, 2025
    1.0
    Ok I just started going to this McDonalds. Wo t be back.its ok they raise prices but letting service go down. I ordered the big breakfast w/ pancakes. No syrup. No forks. I also ordered LARGE coffee ask 3 time you sure this is large looks like medium. She told me 3 times No it's a large I ask again and she kind of laughed and said we are out of cups!!!! But still charged for large! What I am saying is ok I pay for raise in prices but I also what What I pay for.So if you want to pay and not get what you are supposed to. I also called manager and he was unconcerned he just wanted to le me know that the monopoly game was over which I wasn't concerned about that at all. I had just stated I buy large coffee alot and now they have the monopoly game piece. So that's why the cup didn't have it because the game ended today. Which again was not the issue!
  • NN
    None None
    Oct 18, 2025
    1.0
    Reporting them to the BBB, the manager there is RUDE he hung up on me because THEY didn’t put my baby chicken nuggets in her happy meal box & they gave me a lg drink with out the sticker on there. And wouldn’t give me the number to corporate.
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Frequently Asked Questions About McDonald's

What are the regular store hours for McDonald's at 100 Marketplace Dr, Lexington, KY?

McDonald's is open daily from 5:00 AM to 11:00 PM.

What are the drive-thru hours for this McDonald's location?

The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.