McDonald's

3.1
1565 reviews
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Business Details

3100 Pimlico Pkwy, Lexington, KY
40517, United States
(859) 523-7170
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3100 Pimlico Pkwy, Lexington, KY
40517, United States

Hours

Reviews

3.1
1,565 reviews
5 stars
451
4 stars
272
3 stars
274
2 stars
110
1 star
458

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported consistently poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews highlighted issues with food quality, including cold, stale items and incorrect orders.

Management Issues

Customers expressed dissatisfaction with management, citing unprofessional behavior and lack of responsiveness to complaints.

Cleanliness

While some customers noted cleanliness, many others reported unsanitary conditions and a lack of maintenance.

Customer Experience

Overall, the customer experience was negatively impacted by staff attitudes, order accuracy, and slow service.
  • EM
    Elizabeth Mullins
    Nov 2, 2025
    1.0
    Every single time I come to this location and order an iced coffee it’s horrible. I’ve been to many McDonald’s and ordered the same thing and it’s always a hit or miss, but at this location it’s a miss every single time. It’s just plain disgusting. Please train your employees how to make a proper coffee.
  • JH
    James Hensley
    Oct 30, 2025
    1.0
    I can’t get ahold of anyone. I keep calling this location and the group that owns this location. I found a strange object in a sandwich and I can’t get anyone to tell me what it was. I’m not filling out a form that won’t be responded to for days or more.
  • EE
    Eddie
    Oct 26, 2025
    1.0
    Horrible drive thru service and bad attitude and messed up the order 4 times
  • EC
    Elisha Comer
    Oct 21, 2025
    1.0
    It’s a shame you can’t give zero stars. Slowest service ever for old food served by rude staff. Last time at this location.
  • MC
    matso critical69
    Oct 17, 2025
    1.0
    If I could give it less stars I would the wait time is entirely to long for a few people that are there shouldn't wait an hour in a drive thru and still not get my order taken then when I drive off take the order of the car behind me its ridiculous higher people who can do atleast the bare minimum of their job.
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 3100 Pimlico Pkwy, Lexington?

McDonald's at 3100 Pimlico Pkwy is open 24 hours a day, seven days a week.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location has a drive-thru that operates 24/7.