Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted rude and unprofessional staff, with many customers expressing frustration over poor service and negative interactions.
Order Accuracy
A significant number of customers reported frequent mistakes with their orders, including missing items and incorrect food.
Food Quality
Many reviews mentioned cold, stale, or poorly prepared food, contributing to an overall negative dining experience.
Slow Service
Customers consistently complained about long wait times in the drive-thru and for food orders, often exceeding reasonable expectations.
HD
heather dejesus
4 days ago
1.0
Worst store ever. They are rude and give you the nastiest attitude ever. I got a 40 piece nugget large French fries and 2 snack wrap meals. They didn’t take my coupon for 20%off asked for a receipt since I paid cash gave me my order all rushed and no sauces and rolled his eyes and closed the window on my face when I asked for my receipt. Never coming back again
JM
Jaimmie Mcbride
Jan 2, 2026
1.0
WORST MCDONALDS EVER THE STAFF IS VERY RUDE WE JUST WENT THROUGH THE DRIVE THRU FRIES WERE ICE COLD THEY THREW THEM IN a WARMER AND LITERALLY TOSSED THEM OUT THE WINDOW SOME BLONDE CHICK AND THE GENTLEMAN at the first window where you pay was very frustrated slamming his drawer slamming his window THE FOOD IS ABSOLUTELY DISGUSTING THE STAFF IS RUDE
AB
Angela B
Dec 20, 2025
1.0
Went thru drive thru and buying for another person...the teens working both windows seemed to be annoyed to be there working and when asked for a receipt they both rolled their eyes and insisted they couldn't print one because not of the receipt machines worked. They really need some staff that appreciate customers as without us they wouldn't have a job!
ZN
Zai N
Dec 20, 2025
1.0
It was so bad , I asked for a McDouble with no pickles but I got a McDouble with no pickle,extra salt, no onions. The fries were really salty, food was cold, person at drive thru was rude and rushing me. Very disappointed experience
MK
Martin Silvenar (Kirvanti)
Dec 3, 2025
1.0
It is with great reluctance that I leave this review. I have been going to this McDonald's for years and the quality just keeps getting worse. Every week, I treat my work crew to breakfast there and I typically get lunch personally there 1-2 times a week, as it is close to my business location. Recently, I've reached my breaking point. Each week, they get something wrong with the order placed through the app. Each time, the attitude is that of me inconveniencing them to get the mistake corrected. The frappes ordered frequently are received in leaking, cracked cups, to the point that my crew make jokes about adding a special request for a non-cracked cup. Yesterday, I was very late to lunch and was starving. I ordered a quarter pounder and received the burger shown in the attached photo. It was burned and smashed. I tried to eat it anyway, as I was that hungry, but couldn't after two bites. When I went back to exchange it, I was polite and asked for them to remake it. It took 10 minutes just to get their attention and another 20 to get my replacement sandwich (which was better but not by a lot). As if that wasn't enough, I gave them one more chance and got my weekly crew breakfast this morning. Chicken McGriddles were overcooked and sloppy. Mocha frappe (clearly on the label) had caramel instead of chocolate and... can you believe it? The cup was cracked and leaking. I'm done. Not only with this McDonald's but with all of them. This experience was that terrible. I'll use up my points in the app for homeless folk to get some free food and then it's getting deleted.
What are the operating hours of McDonald's at 3100 Pimlico Pkwy, Lexington?
McDonald's at 3100 Pimlico Pkwy is open 24 hours a day, seven days a week.
Does this McDonald's location offer drive-thru service?
Yes, this McDonald's location has a drive-thru that operates 24/7.
What delivery services are available at this McDonald's?
This McDonald's offers delivery services including curbside pickup, same-day delivery, and no-contact delivery.
Can I order McDonald's food online or through an app?
Yes, you can order online through their delivery website or use the McDonald's App available on both Apple and Android devices.
What payment options are accepted at this McDonald's?
This location accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
What types of menu items does this McDonald's serve?
This McDonald's serves a variety of menu options including breakfast, burgers, sandwiches, coffee, ice cream, and frozen desserts made with quality ingredients.
Are there any nearby places I can visit before or after dining at McDonald's?
Yes, nearby you can visit Mondelli's Bake Shop for bakery treats, or Taco Tico for Mexican cuisine, and Walgreens Pharmacy for convenience shopping.
Is there a credit union close to McDonald's where I can handle banking needs?
Yes, Members Heritage Credit Union is located nearby if you need financial services.
Can I combine a visit to McDonald's with some beauty or grooming services in the area?
Certainly, Foxy Nails (a nail salon) and Micah’s Grooming (pet grooming) are nearby for beauty and pet care services.
Are there any entertainment or recreational venues near McDonald's?
Yes, you can visit the Lexington Dance Factory - Sapphires for dance classes or enjoy Spud’s Sports Pub nearby for drinks and live entertainment.