Business Details
About
Restaurant
Joella's Hot Chicken. The place where hearts are always warm and the chicken is spiced just right. At Joella's we spice our 100% antibiotic-free, hormone-free, all-natural chicken just the way you like - from just enough heat to bring out the flavors and warm your heart, to Fire-In Da-Hole, bless your heart. So, come on in & get the Hot Chicken you want off your brain & into your belly.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
4.5
2,121 reviews
5 stars
1,590
4 stars
302
3 stars
103
2 stars
45
1 star
81
What are people saying?
AI-generated from recent customer reviews
Food Quality
Overall, customers praised the food, particularly the chicken, with many describing it as delicious and flavorful.
Service Excellence
Staff, especially Melinda, received high praise for their friendliness, attentiveness, and exceptional customer service.
Cleanliness Issues
Several reviews mentioned cleanliness concerns, particularly regarding the dining area and bathrooms.
Pricing Concerns
Some customers felt that the prices were high relative to portion sizes and quality, leading to mixed feelings about value.
Inconsistent Experience
While many had positive experiences, some reported issues with order accuracy and wait times, indicating inconsistency in service.
- KGKelsey Giurgevich2 days ago5.05 stars for Melinda, cashier who gave us the best welcome ever, stocked napkins as our order was being made, then brought our food out to us from the kitchen. Having your day brightened by her alone is worth the trip!
- PBPam Baker-RedmanNov 17, 20255.0“Q” was the name of the young man who took our order on 11/15/25. He was pleasant, friendly, smiling and gave us EXCELLENT customer service. If I was an employer, I’d want all my staff to treat customers the way he treated our family. What an asset to Joella’s!!!
- DMDavis MeyerNov 12, 20255.0My family is a big fan of Joella’s! We love the variety of flavors and spice! The menu has food for everyone including yummy desserts! The restaurant itself has lots of personality and you catch yourself looking all around. The staff is friendly and always very helpful determining what is right for you. We eat there and pick it up for dinners often!
- MBMichael BertholfNov 9, 20255.0Immediately when you walk in, you are welcomed by a bright and cheery lady named Milenda. Everyone's customer service here is A-1. Portion sizes are huge, and the chicken is juicy, fried just right to a crisp, and I got the ghost pepper spice level on the chicken, so that lit a fire under my butt from the first bite. This place is better than the Hattie B's in downtown Nashville and I really like that place. Its good and quiet in here at lunch time too. I highly suggest the fried pickles, they're damn good
- JFJacob FelixNov 6, 20255.0Joella’s is one of the best chicken spots in Lex. When you go, kind service is the standard, not the exception. A lot of the folks who work here are seriously kindhearted and look out for the customers. Shoutout to Q for simply wonderful service and going above and beyond. You rock, dude!
Frequently Asked Questions About Joella's Hot Chicken - Lexington
What type of chicken does Joella's Hot Chicken serve?
Joella's Hot Chicken serves 100% antibiotic-free, hormone-free, all-natural chicken spiced to your preference, including several heat levels from mild to very spicy.
What are Joella's Hot Chicken - Lexington's hours of operation?
They are open every day from 10:30 AM to 9:00 PM.
Does Joella's Hot Chicken - Lexington offer delivery or pickup options?
Yes, Joella's offers in-store pickup, delivery, and no-contact delivery services for customer convenience.
What payment methods does Joella's Hot Chicken accept?
Joella's Hot Chicken accepts American Express, Discover, Mastercard, and Visa credit cards.
Does Joella's Hot Chicken - Lexington accommodate families and children?
Yes, the restaurant welcomes families and children and offers a children's menu and high chairs.
Is Joella's Hot Chicken wheelchair accessible?
Yes, Joella's has wheelchair accessible parking, entrance, seating, and restrooms.
Can customers dine in or should they order takeout?
Customers can dine in with both indoor and outdoor seating available, or choose takeout and delivery options.
What are some nearby places of interest around Joella's Hot Chicken - Lexington?
Nearby you can find Billy's Bar B Q, high street fly boutique, True Value hardware store, and Concord Custom Cleaners, among others.
How can nearby places like Walgreens or Rite Aid serve customers visiting Joella's Hot Chicken?
Customers can conveniently pick up pharmacy items or beauty supplies from Walgreens or Rite Aid before or after dining at Joella's Hot Chicken.
What fitness and recreational options are close to Joella's Hot Chicken?
SweatLex Fitness gym and Chevy Chase Gymnastics center are nearby for customers looking to combine dining with fitness or activities.