Jimmy John's

3.5
222 reviews

About

Sandwich Restaurant

Location

Jimmy John's
3130 Mapleleaf Dr, Lexington, KY
40509, United States

Hours

Reviews

3.5
222 reviews
5 stars
101
4 stars
32
3 stars
20
2 stars
11
1 star
58

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of friendly service and unprofessional behavior, with some employees being rude or dismissive.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Speed of Service

While some customers praised the fast service, others experienced significant delays, especially with delivery.

Food Quality

Feedback on food quality was mixed, with some enjoying the freshness and taste, while others complained about insufficient ingredients and soggy sandwiches.
  • JB
    Joshua Boykin
    Dec 16, 2025
    5.0
    They are always so friendly, fast and efficient! I've been coming to Jimmy John's - this location - for the last month. I've never met an unfriendly worker and they always make my sandwich perfect.
  • JW
    Jason Wash
    Nov 28, 2025
    5.0
    Did an online catering order and ordered a combo while I waited for the order. Both were good, correct, and with friendly service. If you have a problem here, you are probably the cause of it.
  • NG
    Nicholas Gkionis
    Nov 8, 2025
    3.0
    Jimmy John’s are everywhere and not sure thats always a good thing. Seems like its turned into a turn and burn type of place with average food. The hunters club sandwich wasn’t great as is on the menu. It needed oil vinegar or other flavor. Other sandwiches looked just as average. Not dying to go back here Jersey Mikes is better.
  • BB
    Benjamin Boggs
    Aug 31, 2025
    5.0
    Had a large pickup order, everything accounted for and ready on time! Freaky fast!!! Good food with fresh ingredients!
  • AR
    Anthony Roussel
    Aug 7, 2025
    1.0
    I did a Online order and got the Brees. Got my food dropped off and was here fast. As I start to eat the sandwich I'm tasting hot peppers which I can't have. I call in talk to manager and was told I hit the wrong button and got my sandwich made the another way. I explain I can't have hot peppers and get told nothing they can do. I look online and how to order and seen there is no button that says BreesWay. So I was lied to and didn't get any help and had to take meds for the hot peppers. Do you all see the button that says Brees Way ??