Jimmy John's

Reviews

• GG

  Grump

  Sep 17, 2025
  1.0
  Went here for lunch and got an Italian on wheat bread. Got store bought bread and about 3 slices of meat. I could have purchased every single ingredient individually for a quarter of the price of this sandwich. Lady was so incredibly rude to me after mumbling that my order was ready. Will not be going to one of these again.
• TF

  Tim Ferrell

  Aug 12, 2025
  1.0
  I’m not certain how many reviews saying the same thing are required for the franchise owner to make changes or corporate to do something about this location instead of providing boiler plate responses to reach out to customer service. The young ladies on staff here are rude and dismissive bordering on mean. They took my money, slapped my sandwich on the counter and ignored me when I thanked them. I felt like an imposition not a customer. They are destroying the Jimmy John’s brand. Never again. There are plenty of restaurants on Nicholasville Road. Dear reader…I recommend you go to one of those…any of them…rather than giving this place your money.
• GS

  Gojo Sataru

  Jul 21, 2025
  5.0
  The music was great. Food was fresh, customer service was on point, and great communication
• CB

  Caroline Braun

  Feb 27, 2022
  2.0
  i will preface this by saying: i love jimmy johns and i order lunch for work here often. employees are typically kind of rude (one guy is always nice to me, miss u) but i don't really care because i work customer service and i understand it isn't a fun experience. but this experience hurt my feelings! i placed my order at 4 to be delivered at 5. around 4:40 i was told my order was on the way. i called the store at 5:15 because i get a limited lunch break and i felt like i planned accordingly, the woman who answered was super rude as soon as she picked up the phone and made me feel dumb for calling, like how dare i expect the store to know what's going on with an order. once my order arrived, 18 mins after i expected it, the guy was also immediately mean to me! it took me about 2 minutes to walk from the store i work at to the front of the mall, and without even saying hi he tells me that i should really change the details of my order to specify which store i work at because i shouldn't be leaving him waiting. if his tone wasn't so harsh i wouldn't have felt offended, but it felt like he was really bothered by the 2 minutes i kept him it when i felt like not making the delivery driver find my store would be much easier for everyone involved. the mall was super crowded too. also if i hadn't been waiting for so long i would've understood more. i've had drivers just sit in their car and wait for me and that's totally cool! maybe wear a jacket if it's cold and you plan out getting out! overall a stressful experience that made me feel guilty for expecting a service i paid for.