Jimmy John's

3.6
176 reviews

About

Sandwich Restaurant

Location

Jimmy John's
547 Euclid Ave, Lexington, KY
40502, United States

Hours

Reviews

3.6
176 reviews
5 stars
82
4 stars
34
3 stars
7
2 stars
9
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and aggressive behavior from staff, particularly management, leading to a negative customer experience.

Order Accuracy

Many customers reported frequent issues with incorrect orders, including missing items and wrong ingredients.

Delivery Issues

Customers experienced significant delays in delivery times, with some waiting over an hour for their orders.

Food Quality

Feedback on food quality was mixed, with some praising the taste while others reported issues like stale ingredients and food safety concerns.

Speed of Service

While some customers appreciated the fast service, many noted that the location often failed to deliver on the 'freaky fast' promise.
  • AA
    Andrew Anderson
    Oct 11, 2025
    2.0
    I rarely leave bad reviews but avoid this Jimmy johns. It's convenient due to the close proximity to campus but it's easily the worst JJs in town. Rude service, they'll make you pay extra for additional condiments but won't put them on the sandwich, and the sandwich ingredients taste so old and rank compared to other locations.
  • LP
    Lottie Puckett
    Jul 16, 2025
    1.0
    I went to place a direct online order through the Euclid address. Went through all the steps, and they charged my card even though it said online it was declined. So I called store and can’t remember the lady’s name I spoke to (but the manager laurel refused to give me the persons name.) but I told her what was going on, and she said to give it ten minutes and call them back, and if nothing showed up in the system they’d take care of it, fast forward to 12:41 am, I recorded the call with said manager laurel. But told her everything. And the situation and ask her if maybe the order went through or not. More or less I just wanted the food I didn’t care or worry about the money at this point in time, but she got verbally aggressive with me and told me she didn’t know why I was told that and if it wasn’t showing up in theyre system and i needed to call back in the morning and speak with theyre gm about it. I said okay that’s fine but she didn’t need to get an attitude to with me all I did was tell her the truth about the situation and that I was fully charged for the order and she got aggressive again I said okay that’s fine well since this is going to be handled in this situation I wanted the original persons name including hers so I can speak with theyre gm about it and she refused to give me the other persons name multiple of times. But I said I also wanted to let you know that the call was recorded due to the nature of your aggression in the beginning.. at this point now I don’t care about my money or the food or the fact I was blandly lied to, it’s the fact I called with a kind discretion and the manager who is supposed to to be setting examples for Lowe status employees is going to treat customers who care like this.
  • JG
    Jesus Gonzalez
    Apr 14, 2021
    5.0
    Comida sabrosa 🐱
  • HW
    Hannah Webb
    Apr 5, 2019
    5.0
    11/10 tasty. 0/10 expect a napkin. Thanks, Jimmy.
  • KL
    Kevin Laswell
    Sep 20, 2016
    5.0
    Yummmmmmmyyyyyyyyyyyyy.