Jimmy John's

3.4
213 reviews

About

Sandwich Restaurant

Location

Jimmy John's
427 Redding Rd, Lexington, KY
40517, United States

Hours

Reviews

3.4
213 reviews
5 stars
102
4 stars
21
3 stars
13
2 stars
11
1 star
66

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported long wait times for delivery, with some orders marked as delivered but never received.

Customer Service

Feedback highlighted inconsistent customer service, with some staff being friendly and helpful, while others were rude and unprofessional.

Order Accuracy

Several reviews mentioned incorrect orders, including missing items and wrong sandwich preparations.

Food Quality

While many customers praised the taste and freshness of the food, there were complaints about the quality of bread and sandwich preparation.

Staff Behavior

Some reviews noted unprofessional behavior from staff, including being distracted and not attentive to customers.
  • DG
    DaShanta Gray
    Jan 3, 2026
    5.0
    This store was so clean and the service was on point! First time there and I will return.
  • CW
    Chris Walz
    Dec 18, 2025
    1.0
    I was the only car in the drive thru, maybe 1 person inside. It took me 19 minutes to receive a turkey sandwich and bag of chips for almost as many dollars. No idea how much a simple sandwich shop can be this painfully slow. Update: And the sandwich was wrong. Amazing.
  • LK
    Logan Keuhs
    Dec 13, 2025
    1.0
    Did an online order and im still waiting on my food as I write this it's been over an hour ago since I placed the order they used to be really good and fast
  • RM
    Richard Murch
    Oct 31, 2025
    4.0
    Great store..friendly staff and fast service
  • IK
    Iain Knight
    Oct 31, 2025
    1.0
    They mark their deliveries as "delivered" early to make their times look better. I have asked them multiple times to stop doing this as I have to go down stairs when they mark it as delivered just to see it wasn't really.