Business Details
About
Ice Cream Shop
Since 1870 Graeter’s has been producing small-batch French Pot ice cream that fans love. We have won the hearts of ice cream lovers across the county and the respect of the nation’s most influential foodies! Give us a try and see what all the fuss is about. We’re sure you’ll fall in love with the legend of Graeter's!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Requires appointmentNot available
Location
Hours
Reviews
4.6
236 reviews
5 stars
181
4 stars
34
3 stars
9
2 stars
5
1 star
7
What are people saying?
AI-generated from recent customer reviews
Ice Cream Quality
Customers consistently praised the ice cream for its rich flavors and creamy texture, with many highlighting specific favorites like Black Raspberry Chocolate Chip and seasonal offerings.
Service Experience
While many reviews commended the friendly and helpful staff, there were notable instances of poor service, including rude interactions and lack of support regarding parking issues.
Parking Issues
Multiple customers reported difficulties with parking, including receiving tickets despite following instructions, which detracted from their overall experience.
Pricing Concerns
Some customers expressed dissatisfaction with the pricing, feeling that the ice cream was overpriced relative to the portion sizes and quality.
Cleanliness and Atmosphere
The shop was frequently described as clean and well-organized, contributing positively to the customer experience.
- JHJohn HartmannNov 14, 20254.0Good icecream but cleaning products leave an off smell to the air
- AHAlison HowardOct 14, 20251.0WARNING! If you visit this Graeter’s, despite being a paying customer you have a good chance of getting a $60, escalating to $100 parking ticket. Something is wrong here. Read other reviews and be aware. The ice cream is great. But not worth the stress, hidden costs, or hassle that comes with it.
- DDD M (DrDCM)Oct 7, 20251.0I visited Graeter’s Ice Cream and parked in the garage directly next to their shop — exactly as instructed. I followed their posted directions to register my car as a customer so I wouldn’t receive a ticket. Despite doing everything correctly, I still received a parking citation. When I called Graeter’s for help, they politely but firmly passed the problem off to the parking management company. Unfortunately, that company seems to exist in name only — no one answers the phone, and their website provides no way to actually reach a human being. The result? I paid to enjoy a cone of ice cream and was rewarded with a parking ticket and zero support. If Graeter’s wants to keep its reputation for “sweet experiences,” it should take responsibility for the partners it chooses and protect its customers from this kind of nonsense. Until then, I’d recommend skipping this location — the ice cream melts faster than their accountability.
- RSRandy SmithSep 2, 20254.0Very good ice cream My husband and I are on our honeymoon from W.V. we was out and about and this place was opened .so glad we went Very nice folks as well
- JBJ.T BlankenshipJul 23, 20255.0Went for the $1.55 celebration. Service and ice cream was excellent as always.
Frequently Asked Questions About Graeter's Ice Cream
What are the operating hours of Graeter's Ice Cream in Chevy Chase, Lexington?
Graeter's Ice Cream is open Monday through Thursday from 11:00 AM to 10:00 PM, Friday and Saturday from 11:00 AM to 11:00 PM, and Sunday from 12:00 PM to 10:00 PM.
Where is Graeter's Ice Cream located in Lexington?
Graeter's Ice Cream is located at 836 Euclid Ave, Chevy Chase, Lexington, KY 40502.
What types of products and specialties does Graeter's Ice Cream offer?
They specialize in Ice Cream, Candy, Ice Cream Cakes, Chip Wheelies, and Ice Cream Pints.
What payment options are accepted at Graeter's Ice Cream?
They accept Cash, Discover, Mastercard, and Visa.
Does Graeter's Ice Cream offer catering or delivery services?
Yes, Graeter's offers catering services and has same-day delivery available.
Is Graeter's Ice Cream accessible for people with disabilities?
Yes, the location has wheelchair accessible entrances and parking.
How can customers contact Graeter's Ice Cream for support?
Customers can contact Graeter's Ice Cream at their main phone number +1 859-253-6741 or via email at customersupport@graeters.com.
Can customers order Graeter's Ice Cream online or through a mobile app?
Yes, orders can be placed online at graeters.olo.com. There are also mobile apps available for Android and iOS.
What nearby restaurants can customers visit before or after enjoying ice cream at Graeter's?
Nearby dining options include McAlister's Deli for sandwiches and salads, Umami Ramen & Grill for Japanese cuisine, and Bourbon n' Toulouse for Cajun and Creole dishes.
Are there shopping centers or boutiques near Graeter's Ice Cream for customers to explore?
Yes, customers can visit the Chevy Chase Plaza shopping center, Morton James clothing store, Figleaf Boutique, Peplum boutique, and JamesC Boutique nearby.
Which nearby health and beauty services can complement a visit to Graeter's Ice Cream?
Nearby options include KORT Physical Therapy centers, Drybar hair salons, Lexington Boutique Salon, and the CaloSpa Rejuvenation Center.