Dairy Queen Grill & Chill

3.3
579 reviews
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Business Details

464 W New Circle Rd, Lexington, KY
40511-1831, United States
(859) 258-9808
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • BreakfastAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable

Location

Dairy Queen Grill & Chill
464 W New Circle Rd, Lexington, KY
40511-1831, United States

Hours

Reviews

3.3
579 reviews
5 stars
205
4 stars
122
3 stars
64
2 stars
42
1 star
146

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted consistently rude and unhelpful staff, with many customers expressing dissatisfaction with the service they received.

Food Quality

Customers reported issues with food preparation, including cold and poorly made items, as well as frequent shortages of key ingredients like chocolate ice cream.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty floors and sticky surfaces, contributing to a negative dining experience.

Wait Times

Many customers experienced long wait times both in the drive-thru and inside the restaurant, often leading to frustration and dissatisfaction.

Management Issues

Complaints about management behavior and policies were common, with customers feeling disrespected and poorly treated by management staff.
  • SS
    Shadowking231
    Nov 6, 2025
    1.0
    Food was old, cold, and dry. probably sitting there for hours before they assembled it. messed up my order, and missed items from my order.
  • SG
    Susan Garrett
    Oct 14, 2025
    1.0
    We couldn’t get anyone to wait on us at the counter! Apparently you have to go through the drive-thru to get service. We stood at the counter and the man and woman that was supposedly working (10/14/25 @ 4:30pm) just ignored us and yes they knew we were there. Terrible, lousy DQ!
  • GB
    Gabriel Baylor
    Oct 9, 2025
    5.0
    Hell yeah I would recommend anyone too go here best service and biscuits and gravy
  • YO
    Yeremi Ortiz
    Oct 5, 2025
    1.0
    Lose admito está bueno pero wey el señor se hacía que no me entendía en cuanto le estaba diciendo las cosas con buena pronunciación nmms
  • RQ
    Robert Quinn
    Oct 2, 2025
    1.0
    So why is it every time we come here we order hot fudge Sunday and banana split all chocolate icecream they are always don't have chocolate icecream.We come here every week and get tolds this time. And this young man was very rude
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats can I expect at Dairy Queen Grill & Chill?

Dairy Queen Grill & Chill offers classic fast-food items including soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, and Grillburgers.

What are the operating hours for Dairy Queen Grill & Chill?

Open weekdays from 6 AM to 10 PM, Fridays and Saturdays until 11 PM, and Sundays from 7 AM to 10 PM. The location is closed on Thanksgiving (Nov 27, 2025) and Christmas (Dec 25, 2025).