Dairy Queen Grill & Chill

3.3
582 reviews
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Business Details

464 W New Circle Rd, Lexington, KY
40511-1831, United States
(859) 258-9808
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • BreakfastAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable

Location

Dairy Queen Grill & Chill
464 W New Circle Rd, Lexington, KY
40511-1831, United States

Hours

Reviews

3.3
582 reviews
5 stars
206
4 stars
123
3 stars
64
2 stars
42
1 star
147

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted extremely rude and unhelpful staff, with many customers experiencing long wait times and poor service.

Food Quality

Customers frequently reported cold, poorly prepared food, with several instances of incorrect orders and unsatisfactory meal quality.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty floors and sticky surfaces, contributing to a negative dining experience.

Operational Issues

Customers expressed frustration over inconsistent hours and policies, including being turned away before closing time and limited menu availability.
  • TT
    Tasha
    Jan 4, 2026
    5.0
    Get a quart of soft serve ice cream and a jar of peanut butter it makes life better, you can thank me later!!!
  • DH
    Debbie Hatmaker
    Dec 10, 2025
    1.0
    I would usually give dairy Queen a higher mark then just one star and that's because of our service tonight The girl that took our order, I swear there is something wrong with that girl We told her three times and she's still got it screwed up and then you wouldn't believe how hard it was to get it straightened out and this involved other employees but when they took our order I don't think I've had as much trouble ordering anything like I did tonight so that's the reason that they only got one start I don't think we will be back I think we will go to another location it may be a few miles Father but if the service is better it looks probably worth it and by the way this was the dairy Queen on New circle it used to be South Park
  • SS
    Shadowking231
    Nov 6, 2025
    1.0
    Food was old, cold, and dry. probably sitting there for hours before they assembled it. messed up my order, and missed items from my order.
  • SG
    Susan Garrett
    Oct 14, 2025
    1.0
    We couldn’t get anyone to wait on us at the counter! Apparently you have to go through the drive-thru to get service. We stood at the counter and the man and woman that was supposedly working (10/14/25 @ 4:30pm) just ignored us and yes they knew we were there. Terrible, lousy DQ!
  • GB
    Gabriel Baylor
    Oct 9, 2025
    5.0
    Hell yeah I would recommend anyone too go here best service and biscuits and gravy
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats can I expect at Dairy Queen Grill & Chill?

Dairy Queen Grill & Chill offers classic fast-food items including soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, and Grillburgers.

What are the operating hours for Dairy Queen Grill & Chill?

Open weekdays from 6 AM to 10 PM, Fridays and Saturdays until 11 PM, and Sundays from 7 AM to 10 PM. The location is closed on Thanksgiving (Nov 27, 2025) and Christmas (Dec 25, 2025).