Dairy Queen Grill & Chill

3.7
685 reviews
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Business Details

350 Virginia Ave, Lexington, KY
40504-2641, United States
(859) 381-8841
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • BreakfastAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable

Location

Dairy Queen Grill & Chill
350 Virginia Ave, Lexington, KY
40504-2641, United States

Hours

Reviews

3.7
685 reviews
5 stars
284
4 stars
162
3 stars
72
2 stars
50
1 star
117

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers reported rude and unprofessional behavior from staff, particularly during busy hours or late shifts.

Food Quality

Several reviews mentioned issues with food quality, including incorrect orders, undercooked items, and unsatisfactory portion sizes.

Wait Times

Customers frequently complained about long wait times for food, both in the drive-thru and inside the restaurant, even when not busy.

Staffing Issues

Numerous reviews indicated that the location is often understaffed, contributing to slow service and poor customer experiences.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their friendliness and the quality of certain menu items, particularly ice cream.
  • MS
    Murray B Standifer
    Nov 8, 2025
    5.0
    Friendly service, quick with food, and always get their ice cream curls right.
  • BB
    Bender
    Oct 31, 2025
    5.0
    Excellent service at this location, great place to pick up from!
  • CH
    Cecee Hawkins
    Oct 24, 2025
    2.0
    It's hard because their workers are nice as can be and were very professional. Ordered chicken strips meal..My diet coke given to me was an ice tea..they didn't have gravy (told me ahead of time tho, but it was only noon) The Texas toast I love was awful, one was a thin heel (why I'm typing), you serve those?? And my fries were soggy and cold. For $13.00, I was very disappointed. Usually the food is very good, but this was not worth $13.00. But please know the workers were very nice and friendly. Please help your associates keep inventory so we don'tget these meals we pay a lot for. They seem to work hard. I didn't have a heart to go in and complain. It'll be a while before I come back.
  • JW
    Joel Wheeler
    Oct 23, 2025
    5.0
    Shoutout to Doug, the new manager at this DQ, who let us use all the coupons we had. He was friendly and personable. I never think of going to DQ for anything but ice cream, but I will now.
  • IL
    Intricate Landscape
    Oct 6, 2025
    4.0
    Literally got told by the manager the cook couldn't read when they sent out wrong burger.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food does Dairy Queen Grill & Chill serve?

They serve soft-serve ice cream, signature shakes, classic burgers, and fries familiar to the Dairy Queen fast-food chain.

What are the opening hours for Dairy Queen Grill & Chill?

Open Monday to Thursday from 6:00 AM to 10:00 PM, Friday and Saturday until 11:00 PM, and Sunday from 7:00 AM to 10:00 PM.