Business Details
About
Mexican Restaurant
Chipotle Fayette Mall is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.8
824 reviews
5 stars
409
4 stars
163
3 stars
82
2 stars
39
1 star
131
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and inattentive.
Food Quality
Customers frequently reported issues with food quality, including small portions, incorrect orders, and unsatisfactory ingredients.
Cleanliness
Many reviews mentioned that the restaurant was dirty, with unclean tables and floors, contributing to a negative dining experience.
Pricing Concerns
Several customers felt that the prices were too high for the quality and quantity of food received.
- JFJoshua “Mow Power” Fayne5 days ago1.0I’m sat outside this store waiting for them to open at 10:45am. Its now almost 11:00pm, & doors still locked. Ive watched other customers try to open the door, & ended up leaving as well. Please change the hours of operation if you are not going to open at 10:45am. Going to Qdoba now.
- BCBrittany CentnerJan 5, 20264.0Food was great. People behind the counter were fine. Place wasn’t too messy for crowd size. Only complaint- The music playing in the restaurant was awkward. Not in the mood to hear some lady speaking seductively in a foreign language while I’m eating my food.
- KBKaitlen BarnesJan 3, 20261.0If I could give a zero, I would. Ordered online for store pickup. Got home and the entire order (5 orders) was wrong. They had someone else’s sticker, with other people’s names, underneath ours on top of each bowl!? Had to drive back to the store for a second time. Overheard an employee telling someone else that they had no queso, but all of our orders were supposed to have it and no one mentioned it to us. Ended up asking for a refund and not waiting in the huge line for them to remake it. The manager would never come speak to us and kept sending the employee back and forth between us and her. She told the employee for us to “just call the 1-800 number, we don’t do refunds”. Impossible to talk to someone over the phone and when you call the store, you aren’t allowed to talk to anyone. Will never go back to this location ever again.
- SHStephen HitchcockJan 2, 20261.0Terrible customer service this evening. They were out of about everything at the counter. I ask for the special carne asada… out… asked for chicken, out… settled on steak.. dry and over cooked. I also asked for queso… out… there had a 2nd carry out prep area… it had queso… I didn’t notice it until I already paid for. I don’t recommend until they get employees that care and food properly in stock.
- CCciaraDec 4, 20251.0Paid extra for cheese on both meal, didn’t get it. The burrito fit in the palm of my hand, much smaller than the last times I’d visited this location. My burrito bowl was only half filled. Lady behind the counter had terrible customer service. I never got the fork I requested, so the food was cold by the time I got it all the way home. Not a good experience, I am sticking to tacobel.
Frequently Asked Questions About Chipotle Mexican Grill
What kind of food does Chipotle Mexican Grill at Fayette Mall serve?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
What are the opening hours of Chipotle Mexican Grill at Fayette Mall?
The restaurant is open daily from 10:45 AM to 10:00 PM.
Can I order food online or get delivery from Chipotle at Fayette Mall?
Yes, Chipotle provides online ordering and delivery services, as well as in-store pickup.
Does Chipotle Fayette Mall offer catering services?
Yes, Chipotle offers catering services at this location.
How can I contact Chipotle Mexican Grill at Fayette Mall?
You can contact them by phone at +1 859-288-0365 or via email at KY.2429.FayetteMall@chipotle.com.
Where is the Chipotle Mexican Grill located at Fayette Mall?
It is located at 3565 Nicholasville Rd, Fayette, Lexington, KY 40503, USA, inside Fayette Mall.
Are there other dining options near Chipotle at Fayette Mall?
Yes, nearby dining options include The Cheesecake Factory, Bar Louie, Mileta, Pie Five Pizza, Auntie Anne's Pretzels Fayette Mall RU, Dippin' Dots, and Boardwalk Treats.
Can I do shopping around Chipotle at Fayette Mall?
Absolutely, Fayette Mall offers many shopping options near Chipotle, including stores like Luxe & Ash Candle Co., Zales, Abercrombie Kids, Aerie, Buckle, Janie and Jack, Oakley, Talbots, Sunglass Hut, and Charlotte Russe.
What entertainment or beauty stores are close to Chipotle Fayette Mall?
Nearby places include Miracle Eyebrows beauty salon, Your Name Here Bowtique jewelry and screen printing, and the Disney Store toy shop.
How does Chipotle support responsible food sourcing at Fayette Mall?
Chipotle follows their "Food with Integrity" principles prioritizing sourcing ingredients from farms that adhere to humane and sustainable practices and uses only 53 real ingredients.