Customers frequently praised the pizza for being delicious, with many noting it as the best they've had, while others mentioned issues with missing toppings or inconsistent quality.
Service
The staff received high marks for friendliness and customer service, although there were complaints about slow service and order accuracy.
Cleanliness
Some reviews highlighted cleanliness issues in the restaurant, with reports of dirty tables and unsanitary conditions.
Delivery Issues
Several customers expressed dissatisfaction with delivery times, citing long waits and missing items.
Atmosphere
The restaurant's atmosphere was generally described as pleasant, though some suggested improvements to the dining area.
GH
Gregg Hicks
Nov 16, 2025
4.0
The people working are friendly and provide great tasting pizza. My main issue is how dusty and dirty things were in behind easily moved objects. The areas you can get to without moving are clean but I couldn't ignore the areas you can see layers of dust. I will include some photos and then close ups of what I mean.
The dust is really a shame because other than this the food and experience was top knotch!
ES
Eric Soik
Nov 16, 2025
3.0
We always come here before we go to the movies in Hamburg and historically this has been a good pizza. Unfortunately this time, the pizza was dripping in oil and completely limp….the ham and pineapple and pepperoni pizzas were not good and we would not return.
GS
Gayle Stokes
Nov 8, 2025
5.0
The pizza was delicious! Service was great!
LP
Latasha Powell
Nov 6, 2025
5.0
Pizza was not made correctly because of my mistake on how I worded the message they gave me two pizzas instead of the 1 that was half and half with out no question and I didn’t even ask for two separate they just gave it because I had to come pick it up the remade pizza which was total awesomeness
TM
Teresa Murphy
Nov 4, 2025
5.0
Best pizza ever and the best employees nice and polite and friendly great place also the owner good person try it yourself u won’t be disappointed…
Frequently Asked Questions About Big City Pizza Hamburg
What is the address of Big City Pizza Hamburg?
Big City Pizza Hamburg is located at 2312 Sir Barton Way, Suite 110, Lexington, KY 40509, USA.
What are the operating hours of Big City Pizza Hamburg?
The pizzeria is open Monday to Thursday from 11:00 AM to 9:00 PM, Friday and Saturday from 11:00 AM to 10:00 PM, and Sunday from 11:30 AM to 9:00 PM.
Does Big City Pizza Hamburg offer vegetarian options?
Yes, Big City Pizza Hamburg serves vegetarian dishes.
Is delivery available at Big City Pizza Hamburg?
Yes, Big City Pizza Hamburg offers delivery services.
Does Big City Pizza Hamburg serve desserts?
Yes, they serve desserts along with their main menu offerings.
How can I contact Big City Pizza Hamburg?
You can contact them by calling +1 859-407-3600 or emailing bigcitypizzaky@yahoo.com.
What types of cuisine does Big City Pizza Hamburg serve?
Big City Pizza Hamburg is an award-winning local pizzeria that also serves sandwiches.
What nearby clothing stores can I visit around Big City Pizza Hamburg?
Nearby clothing stores include American Eagle & Aerie, Wearhouse Clothing Company Hamburg, Torrid, Chico's, Express, and Justice, ideal for shopping before or after your meal.
Are there any entertainment spots near Big City Pizza Hamburg?
Yes, you can visit Activate Games for arcade and festival entertainment, or Card Trooper Games Lexington for hobby and toy shopping nearby.
What other dining options are near Big City Pizza Hamburg?
Other nearby dining options include Big City Pizza Company, I Ching Asian With Attitude, and The Honey Baked Ham Company.