Big City Pizza Hamburg

4.2
322 reviews
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About

Pizza RestaurantSandwich Restaurant
Local Award-Winning Family Pizzaria

Details

  • DeliveryAvailable
  • VegetarianAvailable

Location

Big City Pizza Hamburg
2312 Sir Barton Way, Lexington, KY
40509, United States

Hours

Reviews

4.2
322 reviews
5 stars
213
4 stars
42
3 stars
25
2 stars
16
1 star
26

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently praised the pizza for its delicious taste and variety of toppings, though there were some complaints about inconsistency and undercooked items.

Service Issues

While many reviews highlighted friendly staff, there were numerous reports of slow service, incorrect orders, and lack of management presence during busy times.

Cleanliness

Several customers noted cleanliness issues, particularly in the kitchen and dining areas, which detracted from their overall experience.

Delivery Problems

Delivery times were often criticized for being longer than expected, with some customers experiencing significant delays.
  • DS
    Dean Sullivan
    Jan 3, 2026
    5.0
    First time visiting. Food was great and very nicely priced.
  • JR
    Jodi Ritchie
    Dec 31, 2025
    5.0
    Every time we’ve gotten pizza since our first visit, comes from here! DELICIOUS!
  • BB
    Ben
    Dec 26, 2025
    5.0
    We love Big City Pizza!!! This pizza is best in Lexington. We always order this for our guest and they couldn’t agree more!
  • PM
    PATTY MITCHELL
    Dec 21, 2025
    2.0
    For months I have been wanting to return to BCP.. We had only been one other time and I was very impressed, at the time it was the best pizza I ever had and service was amazing. Not so much yesterday. We decided to go there to watch a sports game knowing it would be quiet, we could enjoy our food and receive excellent service and not have to wait lon for our pizza. We went to place our order and asked for the tv to be put on the local Bball game, I’m sure they instantly forgot-had to remind someone. The guy who took our order just seemed to be having a bad day, which I get. We paid and had a seat, for one 12 inch and one personal pizza, we waited almost 40 minutes. When the pizza was delivered to us, nothing was said. Just brought to the table by the hairiest guy I’ve ever seen work food service. While pulling a piece of pizza off the cardboard- my son found a long hair. He immediately threw it down because he was so grossed out. Whether employee came back out to deliver pizza to another table, we made him aware of this (pretty sure it was his hair, he had long black hair past his back and it’s just pulled back. No hairnet) , he said “well the manager isn’t here eight now.. I guess I can remake it” we told him how gross that it is and we didn’t want to wait almost another 40 minutes for them to remake. He never offered any type of discount or refund. Didn’t try to do anything. You’re telling me there was no manager of any kind on that premises??? So who was in charge?? He never offered to try and get anyone for us. Needless to say, our experience was not as good as the first one, after hyping it up in my head for months and making a 40 minute drive, we won’t make that same mistake again. The food wasn’t nearly as good as I remember. The atmosphere was okay.. employees just seemed to either not want to be there or just not care. It’s a shame too, I had such high hopes.
  • RR
    riding1463
    Dec 17, 2025
    5.0
    Awesome place and good pizza really nice staff. Can't wait to eat there again.

Frequently Asked Questions About Big City Pizza Hamburg

What is the address of Big City Pizza Hamburg?

Big City Pizza Hamburg is located at 2312 Sir Barton Way, Suite 110, Lexington, KY 40509, USA.

What are the operating hours of Big City Pizza Hamburg?

The pizzeria is open Monday to Thursday from 11:00 AM to 9:00 PM, Friday and Saturday from 11:00 AM to 10:00 PM, and Sunday from 11:30 AM to 9:00 PM.