Arby's

3.9
426 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
540 W New Circle Rd, Lexington, KY
40511, United States

Hours

Reviews

3.9
426 reviews
5 stars
188
4 stars
104
3 stars
72
2 stars
21
1 star
41

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with many receiving cold or poorly prepared items.

Customer Service

Service quality varied significantly, with some staff being friendly while others were rude or inattentive.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant and bathrooms.

Order Accuracy

Many customers experienced issues with incorrect orders, leading to frustration.

Overall Experience

While some customers enjoyed their meals and had positive experiences, others expressed disappointment and dissatisfaction.
  • DF
    Donnie Frye
    3 days ago
    5.0
    Friendly staff great food
  • GJ
    Gary Johnson
    Dec 20, 2025
    5.0
    Very friendly staff, great tasting food. Always satisfied with the New Circle Rd location
  • BH
    Brigid Hedges
    Dec 3, 2025
    2.0
    The food was good but when it came to the employees, that was horrible. They was rude and just looked at me when I ask for sauce. Just made everyone feel uncomfortable. Then the bathroom was disgusting and toilet didn't work.
  • BB
    Bryhton Beach
    Nov 18, 2025
    1.0
    Idk who this person is they have working at the window during lunch times but she has the worst attitude. The last few times I've come through there I get the same thing. A large number 10 5 piece with a large curly fries and a large coke zero. I order it exactly like that. I said large 3 separate times. Every order has been a small or medium every single time. So today I decided to ask. I asked if the cup was a large she said "No you ordered a medium that's how I rung it up" I told her "I said large 3 times, can I please get a large?" She rolled her eyes at me and grabbed a cup and dumped the already poured coke into the new up and filled it the rest of the way and then REFUSED to even look in my direction when handing me stuff. Absolutely ridiculous customer service. I know it's fast food and I know most people that come through the drive thru suck. But I'm always polite and was still polite today despite the attitude. Put her in the back or on the lobby, she clearly hates the drive thru.
  • JF
    Joshua Fisherkeller
    Nov 2, 2025
    2.0
    Ordered the smokehouse brisket combo. Cold fries and the sandwich was very insubstantial and drenched in barbecue sauce. This Arby's apparently does not have the meats. My view from the drive though revealed a cluttered messy space which is never a good sign.