Arby's

3.9
595 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1228 S Broadway, Lexington, KY
40504, United States

Hours

Reviews

3.9
595 reviews
5 stars
271
4 stars
159
3 stars
82
2 stars
30
1 star
53

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some customers enjoyed their meals while others reported cold or poorly prepared food.

Customer Service

Customer service experiences vary widely; some staff are praised for friendliness, while others are criticized for rudeness and poor handling of orders.

Cleanliness and Maintenance

The restaurant's cleanliness and maintenance are frequently mentioned as needing improvement, with reports of a messy environment and outdated facilities.

Order Accuracy

Many customers reported issues with order accuracy, including missing items and incorrect orders.
  • DG
    Donald Griffith
    Nov 28, 2025
    5.0
    I love the beef n cheddar
  • PH
    Paula Hadley
    Nov 27, 2025
    4.0
    We have the meat.
  • JP
    James Proctor
    Nov 14, 2025
    1.0
    DO NOT PAY CASH. They will tell you they don’t have the change and you are SOL…absolute crooks/thieves. When I went inside to address the issue I was threatened to have the cops called to remove me rather than having a conversation about what happened.
  • JW
    Josh Wright
    Oct 24, 2025
    1.0
    This location ALWAYS SCREWS UP ORDERS. We purposefully ordered from the palomar location on the app because we knew this location would somehow mess up the order. For whatever reason the app re-routed our order and of course they screwed up the order as usual. When you order and they door dash THEY WILL NOT SEND THE ORDER AGAIN PROPERLY you have to go pick it up which completely defeats the purpose of delivery. Stay away unless you have the time and patience to deal with messed up orders. Drive 10 minutes down the road to the palomar location for a much better experience.
  • SS
    Story
    Sep 22, 2025
    2.0
    They said they'd have the meats. They did, but it wasn't the meats I needed. Maybe it's my fault