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Arby's

4.1
(539 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2649 Richmond Rd, Lexington, KY
40509, United States

Hours

Reviews

4.1
539 reviews
5 stars
297
4 stars
112
3 stars
70
2 stars
19
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, noting exceptional service experiences.

Food Quality

Mixed reviews on food quality; some enjoyed fresh and delicious meals, while others reported issues with temperature and preparation.

Order Accuracy

Several customers expressed frustration with incorrect orders and inconsistent food preparation.

Cleanliness

The cleanliness of the location received positive feedback, with some noting it as the cleanest Arby's they have visited.
  • JH
    Jesse Huddleston
    1 day ago
    1.0
    tried to order through doordash, our food sat at the store for 45 minutes before our driver texted and said he couldn't pick our order up because it was attached to someone else's order, and another driver left ours behind. so we had to go get the food. it was obviously cold by the time we got it, there was no offer made to remake the order, and the entire order was wrong anyway. we love Arby's, and order at least once per week, but we will not be ordering from this store anymore.
  • RM
    Rosalynd Martin
    3 days ago
    5.0
    Amazing Restaurant !!! The Team Rock !!! Thank You for a Great Experience !!!!
  • JW
    Justin West
    Jan 10, 2026
    3.0
    Went got a number 2 and french onion dip bout 21 in total fries we're rubber I called asking if they could make it right they said no refund I was like just wanted some fresh food. Manager said ok come on in young boy at the window was super friendly and remembered my transaction probably only thing that helped me even get a fresh order.Thete was a little wait I think they almost didn't want to do it but hey I dropped 21 bucks on a meal I want it fresh. Kid at the window you rock brother keep on keeping on.
  • JB
    John Black
    Jan 8, 2026
    1.0
    I like the night crew better than the day crew just because the day crew don't feel like correct your order right the way I want I feel like if you messed up start all over with fresh hot meat don't just take it off when the sandwich already made sitting under the warmer that is a no no next I catch them doing that I don't want it lazy workers on the day crew next time I want Arby's I'm going to order my thru there night crews better
  • BB
    Black Bossilini
    Dec 11, 2025
    5.0
    I dont eat arbys often but the last 2 times i have was at this location. Fast service. Clean building, great customer service. Keep it up👍🏿

Brand Certified Facts from Arby's

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Certified February 22, 2026Yext Knowledge Graph
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