I was really impressed with this DQ. They were super busy and, while there was wait, the crew took care of it professionally. I have to say this was the best food I have ever had a DQ. Totally recommend.
DB
Destiny Bentley
Mar 26, 2026
1.0
I wish I could give zero stars. The food is great, the customer service is horrible. I was rushed during my order after waiting for them. I simply told them to take their time but as im telling them what I want, I get interrupted to ask what drink and what ice cream, although I wasn't finished customizing my entree. She then asked anything else and I indicate I would like a side of ranch. She ASSUMES I want to replace my gravy with ranch and doesnt charge me for the side. As a result, I didn't get the gravy. I asked her for it and i get told its an upcharge since I got ranch instead of gravy, I let her know I asked for a side of ranch not a replacement and that also it should be included with my cheese curds since I declined mariana. Regardless, I was happy to give her my card a second time. I said thank you 4 times in total and couldn't get it back once. I will NEVER be back just for the simple fact the face of their company has no manners and should not work in customer service. Its hard to get good workers, lord do I know but it is not hard to be a decent human being.
Update : she gave me coke instead of Dr. Pepper
NH
Nick Humphries
Mar 24, 2026
1.0
Straight up told me they had no chocolate ice cream smh I'm sorry I thought this was dairy queen... Would give 0 stars but can't
TR
Tammy Riggs
Mar 23, 2026
3.0
It was a small dairy queen. Not very clean. The server was nice, and we got our shakes in a timely fashion. I would have given a higher score if it had been clean.
LL
Luvbagel
Feb 23, 2026
1.0
So rude I ordered a Blizzard online and went through the drive-thru. I was told to pull up to the window, but when I got there, they said they never received my order. One employee politely explained that this had happened before, which I appreciated. However, another employee approached with a rude tone let me see your app “how can u even order without a app” I explained that I ordered through Google, not the app, and showed my receipt and bank confirmation. She responded, “It’s pending — that doesn’t mean it’s paid,” and walked away without further explanation.
Since I didn’t want to ruin my day, I paid again at the window for the Blizzard. Unfortunately, I was charged twice. The way the situation was handled — especially the rude attitude — was very unprofessional. I will not be returning.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the daily operating hours of Dairy Queen Grill & Chill in Lexington?
Dairy Queen Grill & Chill is open from 7:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 7:00 AM to 11:00 PM on Friday and Saturday.
Is Dairy Queen Grill & Chill open on major holidays?
The location is closed on November 27, 2025, and December 25, 2025, for the holidays.
What types of food and treats does Dairy Queen Grill & Chill specialize in?
They specialize in soft-serve ice cream, Blizzard® Treats, Grillburgers®, chicken strip baskets, shakes & malts, and offer custom ice cream cakes through DQCakes.com.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating options?
Yes, they provide both drive-thru service and outdoor seating for customers.
Are there family-friendly amenities available at Dairy Queen Grill & Chill?
Yes, the location is family-friendly and offers booster seats, high chairs, restrooms, and wheelchair accessibility.
Can I order online or through an app for Dairy Queen Grill & Chill?
Yes, you can order online for pickup through their website, and downloading their app provides exclusive deals.
Is WiFi available at Dairy Queen Grill & Chill?
Yes, free WiFi is available for guests at the location.
What nearby postal services can customers use when visiting Dairy Queen Grill & Chill?
Nearby postal services include USPS Collection Point, United States Postal Service, Box Stop shipping center, and UPS Authorized Shipping Outlet, which can be convenient for combining errands with a visit to Dairy Queen.
Are there other food options near Dairy Queen Grill & Chill?
Yes, Mi Pequena Hacienda, a Tex-Mex and Mexican restaurant, is nearby for additional dining choices.
What entertainment or recreational places are near Dairy Queen Grill & Chill?
The Bridge Club of Lexington, offering gym and sports leagues, is located nearby and might be a good stop for recreation before or after enjoying treats at Dairy Queen.
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