Crank & Boom Craft Ice Cream (C&B) is a premium ice cream maker in Lexington, Kentucky. What started as a simple dessert option in the back of Toa Green’s family restaurant, Thai Orchid Cafe, has since grown to a business with two scoop shops, 30+ employees, nationwide shipping through Goldbelly, and recognition through national press including PEOPLE Magazine, the New York Times, and Cooking Channel.
Crank & Boom’s mission is to Create Joy, Ignite Laughter, and Inspire Compassion. This is accomplished through various community giving programs like FEED Backpack program, Pints for a Purpose, and our Small Batch Club program that has raised over $110,000 since 2020 for local organizations.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.