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Crank & Boom Craft Ice Cream (Clays Mill)

About

Ice Cream ShopDessert Shop
Crank & Boom Craft Ice Cream (C&B) is a premium ice cream maker in Lexington, Kentucky. What started as a simple dessert option in the back of Toa Green’s family restaurant, Thai Orchid Cafe, has since grown to a business with two scoop shops, 30+ employees, nationwide shipping through Goldbelly, and recognition through national press including PEOPLE Magazine, the New York Times, and Cooking Channel. Crank & Boom’s mission is to Create Joy, Ignite Laughter, and Inspire Compassion. This is accomplished through various community giving programs like FEED Backpack program, Pints for a Purpose, and our Small Batch Club program that has raised over $110,000 since 2020 for local organizations.

Location

Crank & Boom Craft Ice Cream (Clays Mill)
3101 Clays Mill Road, Lexington, KY
40503, United States

Hours

Monday12:00 PM - 9:00 PM
Tuesday12:00 PM - 9:00 PM
Wednesday12:00 PM - 9:00 PM
Thursday12:00 PM - 9:00 PM
Friday12:00 PM - 10:00 PM
Saturday12:00 PM - 10:00 PM
Sunday12:00 PM - 9:00 PM

Reviews

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4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars
25
1 star
1

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.

Customer Service

Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.

Cleanliness

The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.

Coupon Issues

Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.

Operational Hours

There were complaints about unclear operational hours and being turned away before closing time.