Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Many customers reported issues with food being cold, overcooked, or not meeting expectations, leading to dissatisfaction.
Service Speed
Numerous reviews highlighted slow service times, particularly in the drive-thru, causing frustration among customers.
Order Accuracy
A significant number of customers experienced incorrect or incomplete orders, contributing to a negative dining experience.
Cleanliness
While some customers noted cleanliness, others mentioned dirty dining areas, indicating inconsistency in maintenance.
Customer Service
Feedback on staff attitude varied, with some praising friendly service while others reported rudeness and lack of hospitality.
CC
Colette
1 day ago
3.0
I'm giving three stars, nothing spectacular just fast food and decent service. It was fine
DR
Danielle Ronan
Feb 26, 2026
1.0
Thought i had a very simple order. Ordered a large curly fry, paid for a large curly fry, got a small curly fry. Oh but the best part was getting halfway thru what curly fries I did have to find the whole second half of the fries were burnt Crinkle cut fries. I understand one or two being scooped up on accident, but 10 not small Crinkle fries?
TS
Tabitha Shatzer
Feb 11, 2026
1.0
We waited at the drive thru forever and when we got our roast beef sandwiches we had to throw them away due to the meat being very hard. Rather go to Campbellsville or Russell county instead
JW
Jinny Washburn
Jan 29, 2026
1.0
The roast beef was over cooked, skimpy, and cold when eaten, so they have me old roast beef! I will never eat at Arby's in Lebanon, KY again got two fish sandwiches with mayo instead of tartar, they didn't give us our fries had to go back for them and when I called up there Jessica was rude, no hospitality at all
TR
Tara Reid
Jan 11, 2026
2.0
1:21pm on a Sunday. 3 couples including us in the lobby. Had to wait at the counter until the drive thru person told someone to come wait on us. Waited 10min for or food. Was missing part of the food when given, and had to all for the rest. The fries were barely warmer than my mouth temp. The Au jus sauce was cold, and the sandwich was microwaved
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