Location.com logo
Brand Certified

McDonald's

3.4
(1140 reviews)

Business Details

249 Lexington Road, Lancaster, KY
40444, United States
(859) 792-9493
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
249 Lexington Road, Lancaster, KY
40444, United States

Hours

Reviews

3.4
1,140 reviews
5 stars
366
4 stars
225
3 stars
214
2 stars
118
1 star
217

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders and missing items.

Food Quality

Numerous reviews mentioned cold, stale, or poorly prepared food, leading to dissatisfaction.

Customer Service

A significant number of reviews highlighted rude or unprofessional staff behavior, contributing to a negative experience.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty restrooms and food areas.

Service Speed

Customers frequently complained about slow service times, especially during peak hours.
  • AA
    Amanda Arbuthnot
    Feb 7, 2026
    1.0
    Truly the worst McDonald’s I’ve ever been to. We live in town so when we need something fast to eat it’s either McDonald’s or Dairy Queen. You can repeat your order 5x and it will still always be wrong. If you ask them to double check for sauces or anything you always get attitude. There is one man there who is so sweet and positive every time we go through the drive thru. Other than that food is always cold/old tasting and order is never right. Feel like I’m just paying for a mystery box of food every time we’re there.
  • KW
    Krista Wall
    Jan 9, 2026
    1.0
    This has to be one of the nastiest McDonald’s I’ve ever been to! The food always looks like it’s 4 days old, you never get your entire order, and ithe fries are always cold! As tight as money is for everyone right now it’s sad that management can’t do better at running a restaurant so people get quality food for their money!
  • MM
    Matt
    Nov 22, 2025
    1.0
    This McDonald’s is by far the worst I’ve had experience with. I try to avoid stopping here but out of convenience and the slight chance they may actually do it right. I am disappointed once again. The fries are almost never fresh, today they were as if sitting in trashcan for days. Nuggets are always dry, sitting for hours I’m sure. Staff is unprofessional. This location needs their franchise licensing revoked.
  • KE
    kinslee elizabeth
    Nov 12, 2025
    1.0
    this is genuinely of the worst mcdonald’s i’ve been to. everyone i’ve ever came across with during conversation while getting my food always have an attitude and service is extremely slow. today we did an online pickup order to only have to wait 25 minutes for our cold and burnt food. very disappointed.
  • MT
    Michelle Truman
    Nov 10, 2025
    1.0
    Worst ever! Had to wait inside lobby for 30 minutes for my food, then another 5 minutes for 2 frappes which were pitiful looking and actually made by the grumpy manager. No apologies for my wait time. Actually grabbed my bag when I said needed my drinks and huffed away to make them. Get home , opened the cheeseburger that was in the happy meal and it literally looked like the bottom bun which wasn't even a chesseburger bun, it was a breakfast bun looked as if it had been scraped off the floor. There was onions and other debris all over the bottom of the bun. Two nasty looking beef Patty's on it also. It was snowing and cold already spent too much time there didn't want to go back and get even more upset so I just tossed it, felt like I should write this review because this place is horrible!!!!!

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Lancaster, KY?

McDonald's in Lancaster, KY operates daily from 5:00 AM to 11:00 PM, with a slight variation on Sunday opening at 6:00 AM.

Does this McDonald's location offer delivery services?

Yes, delivery is available daily from 6:00 AM to 11:00 PM (midnight on Friday and Saturday) through their online ordering platform.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: