McDonald's

3.4
1136 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
249 Lexington Road, Lancaster, KY
40444, United States

Hours

Reviews

3.4
1,136 reviews
5 stars
365
4 stars
225
3 stars
212
2 stars
118
1 star
216

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong modifications.

Food Quality

Numerous reviews mentioned cold, stale, or poorly prepared food, with some describing it as inedible.

Customer Service

Feedback highlighted a lack of professionalism and rudeness from staff, particularly management, leading to negative dining experiences.

Service Speed

Customers frequently complained about slow service, especially during drive-thru and curbside pickup.

Cleanliness

Several reviews pointed out unsanitary conditions in the restaurant, including dirty restrooms and food preparation areas.
  • MM
    Matt
    2 days ago
    1.0
    This McDonald’s is by far the worst I’ve had experience with. I try to avoid stopping here but out of convenience and the slight chance they may actually do it right. I am disappointed once again. The fries are almost never fresh, today they were as if sitting in trashcan for days. Nuggets are always dry, sitting for hours I’m sure. Staff is unprofessional. This location needs their franchise licensing revoked.
  • KE
    kinslee elizabeth
    Nov 12, 2025
    1.0
    this is genuinely of the worst mcdonald’s i’ve been to. everyone i’ve ever came across with during conversation while getting my food always have an attitude and service is extremely slow. today we did an online pickup order to only have to wait 25 minutes for our cold and burnt food. very disappointed.
  • MT
    Michelle Truman
    Nov 10, 2025
    1.0
    Worst ever! Had to wait inside lobby for 30 minutes for my food, then another 5 minutes for 2 frappes which were pitiful looking and actually made by the grumpy manager. No apologies for my wait time. Actually grabbed my bag when I said needed my drinks and huffed away to make them. Get home , opened the cheeseburger that was in the happy meal and it literally looked like the bottom bun which wasn't even a chesseburger bun, it was a breakfast bun looked as if it had been scraped off the floor. There was onions and other debris all over the bottom of the bun. Two nasty looking beef Patty's on it also. It was snowing and cold already spent too much time there didn't want to go back and get even more upset so I just tossed it, felt like I should write this review because this place is horrible!!!!!
  • KW
    Kyle Wilson
    Oct 30, 2025
    1.0
    Food was wrong and cold went back exchanged for more food asked for it to be hot they got the food correct but still cold 🤦🏻‍♂️
  • FI
    Felix Ivan
    Sep 30, 2025
    1.0
    I don’t have a complaint about the food but I experienced something that was very unprofessional by the GM speaking to another employee out in the store front where us customers where and the GM was very loud and disrespectful to her employee. I am sure there is an office in this establishment and that’s where discussions should happen! I would consider taking the title from the GM or put her through training to become a better GM. After I eat my meal inside I approach the employee because I could see she was upset and checked on the employee in conversation I realize the employee that got yelled out wasnt even working the night things happened. Very embarrassing and so unprofessional!

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Lancaster, KY?

McDonald's in Lancaster, KY operates daily from 5:00 AM to 11:00 PM, with a slight variation on Sunday opening at 6:00 AM.

Does this McDonald's location offer delivery services?

Yes, delivery is available daily from 6:00 AM to 11:00 PM (midnight on Friday and Saturday) through their online ordering platform.