Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
1,139 reviews
5 stars
367
4 stars
225
3 stars
213
2 stars
118
1 star
216
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported extremely slow service, unprofessional staff, and frequent mistakes with orders.
Food Quality
Many reviews highlighted issues with food being cold, stale, or incorrectly prepared, with some customers describing it as inedible.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty restrooms and food areas.
Customer Experience
A significant number of reviews mentioned rude or unhelpful staff, contributing to a negative overall experience.
Inconsistent Performance
While some customers had positive experiences with fresh food and friendly service, these instances were overshadowed by the majority of negative feedback.
- KWKrista Wall3 days ago1.0This has to be one of the nastiest McDonald’s I’ve ever been to! The food always looks like it’s 4 days old, you never get your entire order, and ithe fries are always cold! As tight as money is for everyone right now it’s sad that management can’t do better at running a restaurant so people get quality food for their money!
- MMMattNov 22, 20251.0This McDonald’s is by far the worst I’ve had experience with. I try to avoid stopping here but out of convenience and the slight chance they may actually do it right. I am disappointed once again. The fries are almost never fresh, today they were as if sitting in trashcan for days. Nuggets are always dry, sitting for hours I’m sure. Staff is unprofessional. This location needs their franchise licensing revoked.
- KEkinslee elizabethNov 12, 20251.0this is genuinely of the worst mcdonald’s i’ve been to. everyone i’ve ever came across with during conversation while getting my food always have an attitude and service is extremely slow. today we did an online pickup order to only have to wait 25 minutes for our cold and burnt food. very disappointed.
- MTMichelle TrumanNov 10, 20251.0Worst ever! Had to wait inside lobby for 30 minutes for my food, then another 5 minutes for 2 frappes which were pitiful looking and actually made by the grumpy manager. No apologies for my wait time. Actually grabbed my bag when I said needed my drinks and huffed away to make them. Get home , opened the cheeseburger that was in the happy meal and it literally looked like the bottom bun which wasn't even a chesseburger bun, it was a breakfast bun looked as if it had been scraped off the floor. There was onions and other debris all over the bottom of the bun. Two nasty looking beef Patty's on it also. It was snowing and cold already spent too much time there didn't want to go back and get even more upset so I just tossed it, felt like I should write this review because this place is horrible!!!!!
- KWKyle WilsonOct 30, 20251.0Food was wrong and cold went back exchanged for more food asked for it to be hot they got the food correct but still cold 🤦🏻♂️
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's in Lancaster, KY?
McDonald's in Lancaster, KY operates daily from 5:00 AM to 11:00 PM, with a slight variation on Sunday opening at 6:00 AM.
Does this McDonald's location offer delivery services?
Yes, delivery is available daily from 6:00 AM to 11:00 PM (midnight on Friday and Saturday) through their online ordering platform.
Is there a drive-through available at this McDonald's? What are the drive-through hours?
Yes, McDonald's has a drive-through open daily from 5:00 AM to 11:00 PM, except on Sunday when it opens at 6:00 AM; on Friday and Saturday, it stays open until midnight.
What types of payment methods are accepted at this McDonald's?
They accept various payment options including American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
What services does McDonald’s offer at this location?
Services include Drive-Thru, Gift Cards, Mobile Offers, Mobile Ordering, WiFi, and Curbside Pickup.
Can I order McDonald's using a mobile app?
Yes, you can order using the McDonald's app available on iOS and Android, with quick links provided for easy access.
What nearby places can I visit around McDonald's on Lexington Road?
Nearby places include Lancaster Liquor for beverages, Family Dollar for shopping, and the Learning Tree for Children both for education and daycare services.
Are there healthcare facilities near McDonald's in Lancaster?
Yes, you can find White House Clinics - Lancaster and Lancaster Rural Health Clinic nearby for medical and family practice needs.
Where can I find entertainment options close to McDonald's?
Redbox kiosks nearby offer video and game rentals for entertainment.
Are there other dining options close to this McDonald's?
Yes, nearby restaurants include Tex-Mex Bar & Grill and Leo's for American and Mexican dining experiences.