Business Details
About
Mexican Restaurant
Chipotle Independence - KY is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.1
186 reviews
5 stars
73
4 stars
19
3 stars
13
2 stars
11
1 star
70
What are people saying?
AI-generated from recent customer reviews
Portion Sizes
Many customers complained about small portion sizes and inconsistency in the amount of food served.
Cleanliness
Numerous reviews highlighted the restaurant's cleanliness issues, with dirty tables and unsanitary conditions reported frequently.
Ingredient Availability
Customers frequently noted that the restaurant was out of key ingredients during peak hours, leading to dissatisfaction.
Customer Service
While some reviews praised friendly staff, many others reported rude service and poor management, contributing to a negative experience.
Order Accuracy
A significant number of reviews mentioned incorrect orders and missing items, particularly with online orders.
- AAalexaNov 15, 20255.0The workers were incredibly kind. Bowl was beautiful. 10/10
- KBKarman BlazerNov 8, 20251.0They weren't very busy, e families sitting at the tables eating and 3 families in line. They were rushing everyone through the line as if there were 30 people in line. I was telling the guy what to put on 2 burritos and my 8 year old daughter was telling the girl what to put on her burrito (I glaned over at my daughter to make sure that she was good ordering by herself, barbacoa burrito) since she usually gets a build your own. They started having me pay before my daughter's burrito was done being made (I should have stopped the transaction and made them wait but I didn't). I paid and by that time all 3 burritos were in the bag. We get down the road to pick up my son so we could eat together and my daughter's burrito was literally the size of my palm! The tortilla was wrapped around literally 3 times! It was literally 1/8th the size of the other two burritos (I understand she's 8, she usually eats her whole burrito that's normally as big as mine)! Also, if you condone making it the size of my palm, (literally!) then there should be small/Medium/large options with different price points! Because I was still charged $12.95!!
- RRRelicNov 5, 20251.0Probably the skimpiest chipotle in the area they act like the scoops they give are coming out of their own paycheck
- DRDawn ReynoldsSep 29, 20254.0I’ve always enjoyed Chipotle, but honestly, it’s not quite like it used to be. The portions have definitely gotten smaller, which is disappointing considering that one of the big appeals was always getting a hearty, filling meal most of the time with leftovers. The food still has good flavor, but it just doesn’t feel as generous or satisfying anymore. I had a lot of fatty pieces in my chicken that were just not edible. On top of that, the restaurant itself is on the smaller side, and the parking lot isn’t much better—tight spaces and not a lot of room, which makes visiting a little inconvenient. Overall, it’s okay if you’re craving Chipotle, but I miss the larger portions and the more comfortable setup some other locations have. Although it’s nice to have one right in Independence! The staff were all very polite and working hard to get people taken care of as fast as possible.
- MPMIke PhillipsSep 19, 20251.0Stopped by at 630 on a Friday night 9-19-25. No line. But they were out of regular steak and when asked how long was advised 10 minutes. How are you all out of food at 630 on a Friday? No hustle in that place.
Frequently Asked Questions About Chipotle Mexican Grill
What are the opening hours of Chipotle Mexican Grill in Independence, KY?
Chipotle Mexican Grill in Independence, KY is open every day from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Independence, KY?
It is located at 2020 Declaration Drive, Kenton, Independence, KY 41051, USA.
What type of food does Chipotle Mexican Grill serve in Independence, KY?
Chipotle serves customizable Mexican-inspired dishes such as burritos, bowls, quesadillas, tacos, and salads using responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
Does Chipotle Mexican Grill offer online ordering?
Yes, customers can order online via the Chipotle app or the website at https://order.chipotle.com/
How can I contact Chipotle Mexican Grill in Independence, KY?
You can call them at +1 859-495-0122 or email KY.4590.Independence@chipotle.com.
Are there any fast food restaurant alternatives near Chipotle Mexican Grill on Declaration Drive?
Yes, nearby fast food options include Wendy's, McDonald's, and Snappy Tomato Pizza located close by for varied dining choices.
What banks are near Chipotle Mexican Grill in Independence, KY?
Heritage Bank and Fifth Third Bank are nearby, providing convenient banking and ATM services for customers around Chipotle.
If I need medical care near Chipotle Mexican Grill, where can I go?
Bluegrass Urgent Care, Independence Urgent Care, and Peter Family and Cosmetic Dentistry are nearby medical facilities for urgent and dental care needs.
Is there a convenient place to fill up gas or get an oil change near Chipotle?
Yes, Shell gas station, Kroger Fuel Center, and Valvoline Instant Oil Change are all near Chipotle for fueling and vehicle maintenance.
How can customers enjoy their visit to Chipotle Mexican Grill along with nearby attractions?
Customers can visit nearby spots like Starbucks for coffee, Buffalo Wild Wings for sports bar ambiance, or Walgreens for quick shopping before or after dining at Chipotle.