Numerous customers reported long wait times for service, with many experiencing delays in being seated, taking orders, and receiving food.
Food Quality
Several reviews highlighted poor food quality, including cold, overcooked, or incorrect orders, leading to dissatisfaction.
Staff Attitude
Customers noted instances of rude or unhelpful staff, particularly from management, which contributed to negative experiences.
Positive Experiences
Despite the negative feedback, some customers praised specific servers and enjoyed the food when it was prepared correctly.
Management Problems
Frequent complaints about management's lack of responsiveness to issues and poor handling of customer concerns were noted.
CS
chris stoffel
Nov 2, 2025
1.0
Absolutely pathetic. I could understand not getting service if they were busy. They weren’t. We were sat immediately upon walking in. Sat there for 10 minutes watching four people at the counter playing on their phones. Never had anyone walk up tell us to give them a minute or ask for our drinks. Tried calling to speak with a manager, no answer. Will never go there again
IS
Ian Stoffel
Nov 2, 2025
1.0
We sat down for 40 minutes without anyone coming, when we just saw the workers talking doing nothing we decided to leave
HC
Hugh Carey
Oct 23, 2025
5.0
It was a positive experience, good food and good beverages. The beer glasses are shaped well and don’t slip easily. However, and I don’t want to dwell on this too much because I’m not a jerk, the waitresses are chopped. Like, a lot.
AR
Ashley Rouse
Oct 16, 2025
1.0
I honestly don’t know why I keep giving this place a chance time after time. I’ve submitted so many complaints and not ONCE has anyone ever contacted me. I don’t think there is such thing as customer service anymore. With not a whole lot of places to choose from locally it sucks!! Of course tonight I ordered again and they failed to deliver quality food at all. I ordered my son boneless wings with lemon pepper rub, I ordered my daughter Asian zing wings. His were completely naked. I ordered a side of lemon pepper dry rub separately because they never put enough! So I paid for extra and got none! 🤦🏻♀️ can’t make this stuff up!! Half of my daughter’s wings are dry chicken. I ordered my husband regular bone in wings spicy garlic all flat, guess what, barely any sauce and NOT all flat that I paid extra for. It’s very frustrating when you spend a decent amount of money on food and it to all be messed up some way some how. I would recommend you drive to either Florence or Ft. Wright because Independence is incompetent!!
AA
Aaron Adams
Oct 16, 2025
1.0
Stay far away from this location unless you don’t mind waiting hours for your takeout food. Gave them another chance after a similar experience a year ago and same result. Order 2 hours in advance if you really want it, particularly on a game day even though they claim that is their specialty.
Frequently Asked Questions About Buffalo Wild Wings
What type of food does Buffalo Wild Wings in Independence, KY specialize in?
Buffalo Wild Wings offers award-winning Buffalo, New York-style wings with a choice of 26 sauces and seasonings.
What are the operating hours for Buffalo Wild Wings on weekdays?
From Monday to Wednesday, Buffalo Wild Wings is open from 11:00 AM to 11:00 PM, and on Thursday and Friday, it is open from 11:00 AM to midnight.
Is Buffalo Wild Wings open on weekends, and what are their hours?
Yes, on Saturdays it operates from 11:00 AM to midnight, and on Sundays from 11:00 AM to 11:00 PM.
Where is Buffalo Wild Wings located in Independence, Kentucky?
Buffalo Wild Wings is located at 2004 Centennial Blvd, Independence, KY 41051, United States.
What categories of restaurant does Buffalo Wild Wings fall under?
Buffalo Wild Wings is categorized as a Chicken Wings Restaurant, Sports Bar, Restaurant, and Takeout restaurant.
How can I contact Buffalo Wild Wings in Independence, KY?
You can reach Buffalo Wild Wings at +1 859-356-0602.
Are there banking services near Buffalo Wild Wings that customers can use?
Yes, customers can find Heritage Bank and Fifth Third Bank close by, which offer banking and ATM services.
Is there a coffee shop near Buffalo Wild Wings for customers looking to grab a drink before or after their meal?
Starbucks is located nearby for customers wanting coffee or a quick beverage in the area.
Can customers visit any pharmacies near Buffalo Wild Wings?
Yes, Walgreens is located nearby, providing pharmacy and convenience store services.
Are there other dining options near Buffalo Wild Wings in Independence, KY?
Yes, nearby restaurants include Wendy's, Taco Bell, Chipotle Mexican Grill, Snappy Tomato Pizza, McDonald's, and Rio Grande for a variety of dining choices.