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Pizza Hut

3.4
(475 reviews)

Business Details

1885 Old Preston Hwy, Hillview, KY
40129, United States
(502) 955-7211

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 1885 Old Preston Hwy in Hillview, KY. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Cash onlyNot available
  • Accepts checksNot available
  • Curbside pickupAvailable

Location

Pizza Hut
1885 Old Preston Hwy, Hillview, KY
40129, United States

Hours

Reviews

3.4
475 reviews
5 stars
207
4 stars
68
3 stars
30
2 stars
31
1 star
139

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported late deliveries, incorrect orders, and difficulty contacting customer service.

Food Quality

Mixed reviews on food quality, with some praising it while others complained about undercooked or incorrect items.

Customer Service

Many reviews highlighted poor customer service, including rude staff and lack of responsiveness to issues.

Cleanliness and Atmosphere

Several customers noted unsanitary conditions and a decline in the restaurant's atmosphere compared to previous visits.

Staffing Problems

Reviews indicated that the restaurant is understaffed, leading to long wait times and poor service.
  • CK
    Candace Kolter
    3 days ago
    1.0
    TERRIBLE PLACE - even worse experience… Upon arrival around 11:45 a.m., we were the only customers inside, aside from a delivery being made to the store, and there was only one employee present. He took our order and mentioned they had Diet Pepsi, though there were none available in the front cooler. We seated ourselves in a booth. The TVs were on with no volume, and we could clearly hear the employee making personal phone calls in the back. When our food was brought out, he said, “Oh, you didn’t get your Diet Pepsis?” We explained there were none available in the cooler. He returned with semi-cold bottles of Diet Pepsi — no cups of ice and no straws. Our personal pan pizzas were placed on the table still inside the boxes. The breadsticks were not cut into sticks at all — just one large piece of bread. There were no plates, no forks, and no napkins provided. The only thing visible in the dining area was a roll of brown bathroom paper towels sitting on a table. I had to ask for napkins, and we were given five. No pepper flakes, no parm… One last thing… had I knew the drink would not be fountain drinks we would have never went here. Sadly, the nostalgia and experience that used to come with dining here is completely gone. The location appeared to barely be holding on. The service, presentation, and overall experience were extremely disappointing. We will not be returning or recommending.
  • JD
    J D
    Feb 5, 2026
    1.0
    Food and tip was prepaid on the Pizza Hut app. The food was about an hour late The driver did not read the delivery notes that said “do not knock or ring doorbell, leave food at door” Driver proceeded to ring the doorbell multiple times, scaring the dogs and waking the baby. What was supposed to be a quiet night in was quickly ruined by the Pizza Hut delivery driver. I asked the driver is he could see the delivery notes, he pulls out the receipt and says “uhh sorry” The pizza was greasy and soggy. Not extra crispy like I selected in the app. This was honestly one of the worse pizzas I’ve had in my life. I’m disappointed I spent my hard earned money on that awful experience and honestly I’m glad this Pizza Hut is one of the 250 getting shut down.
  • CL
    Charles Logsdon
    Jan 4, 2026
    5.0
    Great food at a fair price with quick service.
  • AW
    Angie Wakefield
    Dec 22, 2025
    2.0
    We went there tonight and it was horrible! We dined in, had to order at the counter ( not a big deal)…ordered a large pizza, cheese sticks, and a personal pizza with 4 drinks. Food was brought to the table with no silverware, no way to serve the pizza. We asked for silverware and was given plastic forks, asked for ranch for dipping and had to pay extra for it. This is definitely not somewhere we will visit again..an employee must have had her kids with her while she was working as they were screaming and running around the restaurant…the employees that we dealt with definitely didn’t want to be there working!
  • KC
    Kim Carrier
    Dec 6, 2025
    1.0
    We ordered a delivery order for dinner last night, 12/05/2025 - Two pizzas, a salad, and a side order of fries. The delivery gentleman arrived with our order and the first thing he says, "they said they didn't have a salad and they will credit your order." Before he left, we asked that he wait while we checked our order, and he kindly did. After checking the order, we noticed they had forgotten our order of fries also. At that point, we tried to call the restaurant to discuss our order and the credit that needs to be issued. We sat on hold for 25+ minutes - No one ever answered our call. When we went to eat the pizza, the dough was not even fully baked - it was raw. We were unable to eat the food. We never received a phone call, a credit has not been issued, my credit card has been charged for the full amount. This is absolutely unacceptable.

Frequently Asked Questions About Pizza Hut

Where is Pizza Hut located in Hillview, KY?

Pizza Hut is located at 1885 Old Preston Hwy, Hillview, KY 40129.

What are the opening hours for Pizza Hut delivery and takeout?

Pizza Hut offers delivery and takeout from 10:00 AM to 11:00 PM Monday to Thursday and Sunday, and until midnight on Friday and Saturday.

Brand Certified Facts from Pizza Hut

This information is certified by Pizza Hut and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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