Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.1
2,326 reviews
5 stars
636
4 stars
432
3 stars
411
2 stars
249
1 star
598
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude staff, slow service, and frequent order mistakes, leading to a frustrating experience.
Food Issues
Many reviews highlighted problems with food temperature, missing items, and incorrect orders, indicating a lack of attention to detail.
Cleanliness
While some customers noted cleanliness in certain areas, others pointed out dirty tables and play areas, suggesting inconsistent maintenance.
Management Problems
Several reviews mentioned poor management and disorganization, contributing to long wait times and unresolved customer complaints.
Play Area
The play area was appreciated by families, but there were complaints about it being closed or not well-maintained.
- DMDub MillersNov 9, 20251.0Went here yesterday for carry out. Ordered a 1/4 pounder no cheese, it had 2 pieces of cheese on it and nothing on it. My grandsons hamburger was bun and meat nothing else on it. Big mac no onions guess what onions on the big mac. Wound up throwing everything in damn garbage because that's what it was. Never i mean never coming back here!
- KKKevin KeirnsNov 3, 20251.0Rude service took for ever to order when I got my food it was not the right order and the burgers were burnt and completely dry.... 5th time dealing with this joke of a night shift.... Only one person on the clock speaks english well enough to comprehend what is being said.... Do better hillview do better.....however morning shift is on point.
- KCKYCS ConsultingOct 26, 20252.0The atmosphere at this McDonald’s was nice overall, but my booth had some crumbs and trash on the floor that could’ve used cleaning. I ordered at the kiosk, entered my table number, and it said my food would be brought out—but with my two kiddos, we ended up having to go pick it up when our number was called instead. When I mentioned it to the gentleman at the counter, he told me they were short-handed, which I completely understand, but it did make the experience a little less convenient. Once we got the food, I realized a drink was missing, so I had to go back up. Then, I noticed the sauces were missing, which meant another trip to the counter. The food itself was good, but a bit more attention to detail and table service would really improve the guest experience—especially for families. – KYCS Consulting (“Keep Your Customers Smiling”) Contact us today to learn how to invest in your team!
- JSJake SchmaleOct 12, 20251.0Waited 20 minutes for 2 cheeseburgers and a large fry. By far the slowest McDonald’s I’ve ever been to. The workers looked confused and disorganized.
- CRChristy RobertsOct 9, 20251.0Ordered a Filet-O-Fish with extra cheese which is .79 cents I got a half a piece of cheese and a chicken nugget box for .79. Do better McDonald's
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's at 1911 Old Preston Hwy N, Hillview, KY?
McDonald's in Hillview, KY is open 24 hours every day of the week, from Monday to Sunday.
Does this McDonald's location offer delivery and curbside pickup services?
Yes, they offer delivery, same-day delivery, no-contact delivery, and curbside pickup services.
Can I use the McDonald's app to place an order for this location?
Yes, you can order via the McDonald's App available on both iOS and Android platforms.
Is there a drive-thru service available at this McDonald's?
Yes, the McDonald's at Hillview offers drive-thru service 24/7.
What payment methods are accepted at this McDonald's location?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Where exactly is this McDonald's located?
It is located at 1911 Old Preston Hwy N, Hillview, KY 40229, USA.
Can I find other fast food restaurants near this McDonald's?
Yes, nearby fast food options include Arby's, Pizza Hut, and KFC, which you might consider before or after visiting McDonald's.
Are there entertainment or leisure spots close to McDonald's in Hillview?
Yes, The County Line (a bowling alley and bar), Hillview Lounge, and The County Line Bar are nearby for entertainment after your meal.
Are there any health and beauty services near McDonald's Hillview location?
Nearby you can find Tangled Lace Salon for beauty services and WellSource Chiropractic for health therapies.
What services can I avail of at this McDonald's beyond dining?
This location offers services like gift cards, McDelivery, mobile offers, mobile ordering, drive-thru, and free WiFi.