McDonald's

3.1
2346 reviews
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Business Details

1911 Old Preston Hwy N, Hillview, KY
40229, United States
(502) 955-8088
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1911 Old Preston Hwy N, Hillview, KY
40229, United States

Hours

Reviews

3.1
2,346 reviews
5 stars
641
4 stars
436
3 stars
412
2 stars
249
1 star
608

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, long wait times, and incorrect orders, leading to frustration.

Staff Attitude

Many reviews mentioned rude or unprofessional behavior from staff, impacting the overall customer experience.

Food Accuracy

Numerous customers experienced issues with incorrect or missing items in their orders, contributing to dissatisfaction.

Cleanliness

While some noted cleanliness in the dining area, others pointed out unsanitary conditions and a need for better maintenance.

Overall Experience

Overall, the location received a mix of positive and negative feedback, with many customers expressing disappointment and a lack of desire to return.
  • MH
    Matthew Hammer
    3 days ago
    5.0
    This contains one of the last PlayPlaces. It's also 24-hour for dine-in and delivery. They don't care how long you stay as long as you buy something and don't fall asleep.
  • JW
    Jason Waddle
    Jan 2, 2026
    1.0
    Missing items from recent order. No answer upon contacting the store for refund.
  • PP
    Ponjo
    Jan 1, 2026
    3.0
    I went there on new years eve around 10pm. I mobile ordered and still waited 25 minutes in the drive thru line. This isnt the employees fault. After waiting so long and having seen the person who took my order also take peoples order inside, bag food, and hand out my food i asked if he was the only one working. He said there was 1 other person. Management why in the world are you having 2 people work new years eve when you are one of the only places open. The guy I talked to was great, the food was great. But why wasnt anyone else there. As someone who works in food, even if there were call outs why didnt any managers come in if they knew it was just going to be 2 people. Shame on you.
  • MM
    Megan
    Dec 28, 2025
    1.0
    The window is not sound proof. I pulled up and heard major curse words from the employees. Very unprofessional
  • DS
    Debra Strickland
    Dec 7, 2025
    1.0
    They are just going down hill. We sat for over 15 mins waiting for food. Lady in back said it’s cause no one wants to work. Got to front and the next lady slammed the order out the window. We knocked on window to let her know it’s wrong food. Explained what we ordered they was so upset the was giving wrong food out this whole time. Then I get home and my Lg McRib Meal no onions and no pickles extra sauce. Instead I get medium meal with plain McRib. Sad this is terrible.
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 1911 Old Preston Hwy N, Hillview, KY?

McDonald's in Hillview, KY is open 24 hours every day of the week, from Monday to Sunday.

Does this McDonald's location offer delivery and curbside pickup services?

Yes, they offer delivery, same-day delivery, no-contact delivery, and curbside pickup services.