Service Quality
Customer experiences with service are inconsistent, with reports of friendly staff but also instances of rudeness and poor handling of orders.
Food Quality
While many customers enjoy the sandwiches, there are complaints about incorrect orders, missing ingredients, and issues with the freshness of the bread.
Delivery Issues
Delivery times are often longer than expected, with some customers reporting waits of over an hour and missing items upon arrival.
Cleanliness
The store is generally reported as clean, contributing positively to the dining experience.
Customer Loyalty
Despite some negative experiences, many customers express a strong preference for Jimmy John's and a willingness to return.