Chipotle Mexican Grill

4.2
937 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.
Get DirectionsCallWebsite

Business Details

2527 Wilson Rd, Highland Heights, KY
41076, United States
(859) 442-9999
https://www.chipotle.com
GoogleFacebookInstagramTwitterLinkedInPinterest

About

Mexican Restaurant
Chipotle NKU is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
2527 Wilson Rd, Highland Heights, KY
41076, United States

Hours

Reviews

4.2
937 reviews
5 stars
541
4 stars
229
3 stars
75
2 stars
36
1 star
56

What are people saying?

AI-generated from recent customer reviews

Service Quality

While some customers praised the friendly and efficient service, others reported issues with staff attitude and slow service during busy times.

Food Portions

Many reviews highlighted concerns about skimpy portions and inconsistent serving sizes, with several customers feeling they did not receive value for their money.

Cleanliness

Several customers noted cleanliness issues, particularly with dirty tables and food areas, which detracted from their dining experience.

Food Freshness

There were mixed reviews regarding food freshness, with some customers enjoying fresh meals while others reported stale chips and less-than-fresh ingredients.

Overall Experience

Despite some negative feedback, many customers expressed loyalty to this location, citing it as their favorite Chipotle due to good food and service.
  • RD
    RoRo Doz
    Nov 2, 2025
    1.0
    Barely put food in the bowl and rude service.
  • DK
    Danny Komjathy
    Oct 31, 2025
    5.0
    Let me tell you something, I showed up on Halloween night during my late lunch break at Walgreens. It was a busy atmosphere, very vibrant and respectful. It was busy, though, so the staff were under a bit of pressure. When I was finally up, a gentleman named Andrew decided he would give me extra portions, he did so with a great attitude, as well. The girl next to him Bella, rolled the burrito up so well without needing an extra layer of tortilla. Phenomenal atmosphere, service, and of course food. The staff there, today brought value and attention and empathy to the other customers, that and skill.
  • CD
    Chase Davidson
    Oct 23, 2025
    2.0
    Ordered a bowl with extra chicken and rice and the bowl looks like a normal bowl didn’t go past the little groove on the inside of the bowl.
  • AW
    Anastasia Willet
    Oct 19, 2025
    2.0
    We arrived and there was no chicken, which normally isn't an issue but it took an abnormally long time to get more chicken on the line. The restaurant wasn't particularly busy either. There was only one person taking orders and putting food together and they were rather slow to making and one of our orders was incorrectly made.
  • AA
    Audrey
    Oct 16, 2025
    1.0
    I ordered a kid’s meal for my daughter and asked politely if we could have more rice and this guy said no because it’s not supposed to be filled to the top of the tray. Understandably so, yet his 3 friends were in line behind me and I watched him give extra scoops of meat to each one of them without charging for double meat. All we asked for was more rice not protein. Make it make sense.
Read more reviews on Google

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill NKU serve?

Chipotle NKU serves customizable Mexican dishes such as burritos, bowls, quesadillas, tacos, and salads, using responsibly sourced ingredients without artificial colors, flavors, or preservatives.

What are the operating hours of Chipotle Mexican Grill at 2527 Wilson Rd?

Chipotle Mexican Grill is open daily from 10:45 AM to 11:00 PM.