Fast Food RestaurantBurger JointAmerican RestaurantCheckers Drive-In Restaurants, Inc
As the leaders in drive-thru for over 30 years Checkers & Rally’s locations are currently open and ready to serve our guests. We can provide our guests with the additional safety of an enclosed kitchen and limited personal contact – whether you choose to drive up, order ahead online, or have our food delivered. In response to concerns around the Coronavirus we have closed the few dining rooms that exist in the Checkers & Rally’s system and are limiting the number of people on our patio and at our walk-up windows. We are reinforcing our policies, including frequent and proper handwashing, along with the proper utilization and changing of gloves as we continue to serve our guests.
Customers reported a mix of excellent and poor service, with some praising friendly staff while others experienced long wait times and incorrect orders.
Order Accuracy
Many customers expressed frustration with incorrect orders, particularly with the automated ordering system leading to mistakes.
Food Quality
While some reviews highlighted the freshness and taste of the food, others noted issues with cold or spoiled items.
Automated Ordering
The AI ordering system received significant criticism for being impersonal and frequently getting orders wrong.
NB
Nikki Berry
6 days ago
5.0
Love the food and the workers. The new GM is a great guy!
KR
Kelly Rickard
Feb 26, 2026
1.0
Edit- the response from rallys is automatic. When contacting the address as told. I was directed to a number. I was given the worst customer care by Jake. He informed me i would be contacted by a manager yet fidnt even take a number. When i brought this up he then offered to take my complaint personally and said if be given a automated response as well. I do live those rallys fries and mushroom swiss burgers. However i will no longer be supporting this business in anyway due to blatant lack of concern. I'm no longer shocked the employees dont care. The owners dont care so why would they.
I have been to this location several times. Everytime is just terrible. Tonight takes the cake. The employee refused to take my order. Simply mouthed things angrily at me and death stared me down as I drove off. I wish zero stars were a option because the service and food i received were nonexistent. I will never return to this location and will spread the word on lack of hiring someone willing to do the job they were hired to do.
SC
Sarah Crab
Feb 26, 2026
1.0
The employees at the Henderson location are bottom of the barrel people. They are rude and beyond unprofessional. They would not even take our order. They just stood there mouthing crap to us and shaking their head. Then when we just left the location the employee just stared us down. Come on rally’s it would take zero effort to hire better workers
GD
Gabe D
Feb 16, 2026
3.0
It was good, unfortunately they use ai
ZH
Zach Huett
Jan 29, 2026
5.0
Henderson Rally's is hands down my first choice!!! Always fast and food comes out correct!!
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