McDonald's

3.7
2108 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1980 Petersburg Rd, Hebron, KY
41048, United States

Hours

Reviews

3.7
2,108 reviews
5 stars
790
4 stars
515
3 stars
375
2 stars
166
1 star
262

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor customer service, including rude staff and long wait times for orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Cleanliness

While some customers noted clean bathrooms and dining areas, others reported unsanitary conditions.

Speed of Service

Consistent complaints about slow service, particularly in the drive-thru, with many customers experiencing long waits.

Employee Morale

Several reviews mentioned a lack of enthusiasm among staff, with some employees appearing disengaged or unfriendly.
  • TM
    Toyo Mendoza
    Dec 29, 2025
    1.0
    The employee didn't give me my kids happy mea!! I have to go back to ask for !!!! plus it was so busy we couldn't get seat to eat our meal so we had to eat standing worse experience NYC
  • AA
    Arnold
    Dec 26, 2025
    1.0
    I've been visiting this location for almost 15 years, and within the past 6 months this place has gone from my first choice, to what is now the last place I'd choose to dine.. The food remains the same across the board. It's hard to mess up a burger that cooks itself. The staff walks around like a bunch of zombies, they look miserable. 6 months ago these same people had a smile everyday. I've witnessed management not doing a thing but standing around giggling and cutting up, and then the same management, yells at the other employees for the same exact thing. What a wonderful atmosphere. No wonder every time I go through the drive thru, I'm waiting an extra 10 to 15 minutes for a bagel. The employees are probably just waiting for the whistle to blow. Whoever the proprietor of this establishment is needs to take a peek! The first thing you need to run a business is people! I will not be returning.
  • JE
    Jacob E
    Dec 26, 2025
    2.0
    I get it, it's McDonald's. Not a 5 star restaurant. But when you place a mobile order for a fast food place, you'd expect it to come out at a decent time. I ordered a Quarter Pounder meal in the app for curbside. Store was busy so I expected to wait a little. After sitting for 20 minutes, I go inside and ask about my order. The lady at the counter says that the pounders are "made to order" then gave me my order. Which it is what it is. Now tell me how it's "made to order" and still came out cold? That takes skill to cook a cold burger
  • RR
    RJ
    Dec 20, 2025
    2.0
    Waited almost 20 minutes for an order I placed on the app. Ordered a deluxe Quarter Pounder only for it to have a few slices of onions, ketchup and pickles….where is the lettuce and tomato? Didn’t have time to go back but you could tell it was made with low effort. Won’t be back here again. Thought this McDonald’s was one of the best
  • MC
    Megan Conley
    Dec 11, 2025
    2.0
    Let me start by saying I understand this is such a busy area and bad days happen BUT every time I come to this McDonald’s I am waiting, 9 times out of 10 they always make me go wait at the numbers and I’ll sit for 10 mins or so. Normally I am not one to knit pick like I said everywhere has bad days but this is consistent, there is nothing FAST about this McDonald’s, I’ve come from the Aurora/Lawrencburg IN area and this was never an issue there. I’m not sure if additional help is needed or what but I really feel something needs to be looked at deeper at this location. I also know everyone is working and trying there best here too I don’t doubt that but again maybe more help is needed

Frequently Asked Questions About McDonald's

What are McDonald's regular operating hours at 1980 Petersburg Rd, Hebron, KY?

McDonald's is open from 4:00 AM to midnight Monday through Saturday, and from 4:00 AM to 11:00 PM on Sunday.

Does McDonald's at this location have a drive-through service?

Yes, the drive-through is open from 4:00 AM to midnight Monday and from midnight to 11:59 PM Tuesday through Saturday, and from 4:00 AM to 11:00 PM on Sunday.