Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported poor customer service, including rude staff and long wait times for orders.
Order Accuracy
Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.
Cleanliness
While some customers noted clean bathrooms and dining areas, others reported unsanitary conditions.
Speed of Service
Consistent complaints about slow service, particularly in the drive-thru, with many customers experiencing long waits.
Employee Morale
Several reviews mentioned a lack of enthusiasm among staff, with some employees appearing disengaged or unfriendly.
TM
Toyo Mendoza
Dec 29, 2025
1.0
The employee didn't give me my kids happy mea!! I have to go back to ask for !!!! plus it was so busy we couldn't get seat to eat our meal so we had to eat standing worse experience NYC
AA
Arnold
Dec 26, 2025
1.0
I've been visiting this location for almost 15 years, and within the past 6 months this place has gone from my first choice, to what is now the last place I'd choose to dine..
The food remains the same across the board. It's hard to mess up a burger that cooks itself.
The staff walks around like a bunch of zombies, they look miserable. 6 months ago these same people had a smile everyday.
I've witnessed management not doing a thing but standing around giggling and cutting up, and then the same management, yells at the other employees for the same exact thing. What a wonderful atmosphere. No wonder every time I go through the drive thru, I'm waiting an extra 10 to 15 minutes for a bagel. The employees are probably just waiting for the whistle to blow. Whoever the proprietor of this establishment is needs to take a peek! The first thing you need to run a business is people!
I will not be returning.
JE
Jacob E
Dec 26, 2025
2.0
I get it, it's McDonald's. Not a 5 star restaurant. But when you place a mobile order for a fast food place, you'd expect it to come out at a decent time. I ordered a Quarter Pounder meal in the app for curbside. Store was busy so I expected to wait a little. After sitting for 20 minutes, I go inside and ask about my order. The lady at the counter says that the pounders are "made to order" then gave me my order. Which it is what it is. Now tell me how it's "made to order" and still came out cold? That takes skill to cook a cold burger
RR
RJ
Dec 20, 2025
2.0
Waited almost 20 minutes for an order I placed on the app. Ordered a deluxe Quarter Pounder only for it to have a few slices of onions, ketchup and pickles….where is the lettuce and tomato? Didn’t have time to go back but you could tell it was made with low effort. Won’t be back here again. Thought this McDonald’s was one of the best
MC
Megan Conley
Dec 11, 2025
2.0
Let me start by saying I understand this is such a busy area and bad days happen BUT every time I come to this McDonald’s I am waiting, 9 times out of 10 they always make me go wait at the numbers and I’ll sit for 10 mins or so. Normally I am not one to knit pick like I said everywhere has bad days but this is consistent, there is nothing FAST about this McDonald’s, I’ve come from the Aurora/Lawrencburg IN area and this was never an issue there. I’m not sure if additional help is needed or what but I really feel something needs to be looked at deeper at this location.
I also know everyone is working and trying there best here too I don’t doubt that but again maybe more help is needed
What are McDonald's regular operating hours at 1980 Petersburg Rd, Hebron, KY?
McDonald's is open from 4:00 AM to midnight Monday through Saturday, and from 4:00 AM to 11:00 PM on Sunday.
Does McDonald's at this location have a drive-through service?
Yes, the drive-through is open from 4:00 AM to midnight Monday and from midnight to 11:59 PM Tuesday through Saturday, and from 4:00 AM to 11:00 PM on Sunday.
Can I order McDonald's food for delivery or curbside pickup?
How can I place an order online for McDonald's at 1980 Petersburg Rd?
You can place an order online via the McDonald's delivery website at https://mcdonalds.order.online/business/-5579 or through the McDonald's app available on iOS and Android.
What payment methods are accepted at McDonald's in Hebron, KY?
McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does McDonald's at this location offer free WiFi and mobile ordering?
Yes, the restaurant provides WiFi and supports mobile ordering along with mobile offers and McDelivery services.
Are there any nearby grocery stores where I can shop before or after visiting McDonald's?
Yes, you can visit grocery stores like العالمية للتصفية والعروضات or Hebron Corner Mart nearby for your shopping needs.
What nearby nail and beauty salons are close to McDonald's?
A Plus Nails and صالون نانا وزوز are nearby beauty salons where customers can get nail and beauty services before or after their McDonald's visit.
Are there bars or pubs near McDonald's in Hebron, KY for post-meal entertainment?
Yes, Pitchers' Pub, R-Bar 11, and Little Valle Mexican Grill are nearby spots where you can enjoy a drink after your meal at McDonald's.
Which nearby places offer automotive or professional services around McDonald's?
ProLogistix provides employment agency services, Podium Automotive offers automotive repair, and Airport Paint & Body is a professional service nearby McDonald's.