Dairy Queen Grill & Chill

4.2
410 reviews

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
2144 Kilgore Pl, Hebron, KY
41048-8664, United States

Hours

Reviews

4.2
410 reviews
5 stars
239
4 stars
93
3 stars
40
2 stars
11
1 star
27

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers generally praised the friendly and quick service, although there were some complaints about management behavior and inconsistent experiences.

Food Quality

While many reviews highlighted the deliciousness and freshness of the food, there were also reports of incorrect orders and issues with specific items.

Cleanliness

The restaurant was noted for its cleanliness, although some customers reported unsanitary conditions at times.

Pricing

Several customers expressed concerns about high prices and perceived value for money.

Drive-Thru Experience

The drive-thru service received mixed reviews, with some praising its speed while others found it slow.
  • JS
    Jean-Marc Seguin
    Jul 24, 2025
    5.0
    Si vous aimez les glaces poussez la porte de DQ. C'est bon, pas très cher et tout le personnel est très sympa. Si vous voulez goûter un Burger c'est tout à fait possible. Je ne les ai pas goûtés mais ils semblaient très appétissant.
  • LL
    L. Anika Smith LISW-S, LCSW
    Jun 5, 2025
    3.0
    I stopped by the Hebron Dairy Queen the other day, and while the food was great, what I saw at the drive-thru was really upsetting. When I pulled up to the window, I saw a teenage employee being harshly berated by two different adults inside. They appeared to be supervisors or managers. One woman was yelling at him, and then a man started pointing at the drive-thru screen, speaking to him in a really condescending way. The teen looked like he was about to cry as he handed me my food. Another teen who was working nearby stood off to the side, quietly shaking his head, clearly aware that what was happening wasn’t right. The teen being scolded was tall and strong-looking, but obviously young and overwhelmed. It’s one thing to correct a mistake, but this wasn’t correction. It was humiliation. Right there in front of customers. I honestly don’t care how good the food is. NO ONE deserves to be treated like that at work, especially not a young person likely just starting out. If this is how management handles things where customers can see, it really makes me question what kind of environment they’re creating behind the scenes.
  • DL
    David L
    Jun 3, 2025
    3.0
    Sept 22, 2025 Updated: Went thru the drive thru around 7 PM. Got to say I was disappointed. Service was quick and the young guy working drive thru was friendly. I reached my destination 10 minutes later and the wife and I sat down to eat. I got a salad. There was only one dressing (I've always found 2 dressings since I've been going here. Next, no plastic utensil to eat my salad with. Its not really finger food. So, no food for me. I ordered the wife's burger with cheese and everything on it but onion. She got a cheeseburger with mustard and ketchup. No lettuce, pickle, or tomato. Really disappointed. The foreign fellow I normallly deal with set the bar high. Tonights crew has potential, but this meal doesn't in any way make me want to return or spend more money there. Old Review: Always a good place to go. Very little wait time from order to getting my food. I really like crispy chicken salad here. It's a nice large portion, too. The wife likes the burgers with everything on them. And both of us also like the chicken tenders. The staff at this location are friendly, and quick. Usually a couple minute wait for food, but it's cooked fresh and worth a short wait.
  • WP
    Ward Pittsburgh
    Nov 15, 2017
    4.0
    Wasn't a big place to park tractor trailer, food & service was good.

Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours of Dairy Queen Grill & Chill in Hebron, KY?

Dairy Queen Grill & Chill is open every day from 9:30 AM to 9:00 PM.

What types of food and treats does Dairy Queen Grill & Chill serve?

They serve soft-serve ice cream, Blizzard® Treats, Grillburger®, chicken strip baskets, shakes & malts, and ice cream cakes.