Chipotle Hebron is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers frequently reported inconsistent portion sizes and food quality, with some visits resulting in generous servings while others were disappointing.
Customer Service
While some staff members received praise for their friendliness and professionalism, others were criticized for poor attitudes and lack of responsiveness.
Cleanliness
Several reviews highlighted cleanliness issues, with some customers noting dirty tables and unsanitary conditions.
Order Accuracy
Multiple customers experienced issues with incorrect orders, whether through in-store purchases or online orders.
Food Quality
Feedback on food quality was mixed, with some praising freshness and taste, while others reported undercooked ingredients and poor flavor.
CS
Chris Summers
Dec 31, 2025
5.0
Always the best. Even the best foods i ever ate wasnt always best everytime.
KW
Kassie Wipperman
Dec 26, 2025
3.0
My experience is very back and forth. I love Chipotle, I eat it loyally but this last trip was very frustrating. I ordered my bowl to go, and it was truly just kind of pathetic. Maybe 3/4 full. Knew it was light as soon as I was handed the bag. It’s just extremely inconsistent at this location.
DL
Dan Link
Dec 12, 2025
5.0
Wonderful Chipotle location in Hebron! Those ladies there really know what they're doing. So friendly, fast, good portions, and delicious. They even have a Chipotlane for mobile orders & pick up. It's awesome!! The meats, salsas, and toppings are authentic and made from scratch everyday. You can't go wrong with their chicken, barbacoa or carnitas...bowls, burritos, tacos, quesadillas & salads. I loved dining here! So comfy and cozy when you're not in a hurry. Or, just take it to-go. Great job, y'all, thanks. Will definitely be back again!! 😋
NH
norman hughes
Dec 10, 2025
1.0
Forces you to use the app for certain food items
RM
Robert Mcrae
Nov 20, 2025
1.0
I came in at 10:45 PM on November 19th. First off, to the girl who made my food and the person cleaning the grill – thank you. Y’all were doing your job and I respect that. This is not about you.
This is about the manager on duty with the glasses. I was the only customer there. All I did was ask, respectfully, if it was possible to get a quesadilla. I wasn’t rude. I wasn’t loud. I just asked a question.
Instead of answering me like an adult, you threw your hand up, waved your finger like I’m some little kid, and walked off like you just dropped the mic. That’s not “policy,” that’s disrespect.
If you can’t do it, say, “Sorry, we can’t do that, it has to be ordered online.” Simple. But you chose attitude instead of professionalism.
I come here consistently and I don’t disrespect anyone. So yes, I am going to bring this up to your manager and the people above you. Because if this is how you treat someone who’s here all the time, I can only imagine how you treat someone you don’t recognize.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill in Hebron?
Chipotle Mexican Grill in Hebron is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Hebron offer pickup and delivery services?
Yes, Chipotle Hebron offers both in-store pickup and delivery services.
Where is Chipotle Mexican Grill located in Hebron?
Chipotle is located at 2100 Medical Arts Dr, Boone, Hebron, KY 41048, US.
How can I order food from Chipotle Hebron online?
You can order online via Chipotle's official order website at https://order.chipotle.com/ or through their Apple app.
What kind of food does Chipotle Mexican Grill in Hebron serve?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial colors, flavors, or preservatives.
Is Chipotle Hebron a welcoming environment for LGBTQ customers?
Yes, Chipotle Hebron welcomes LGBTQ customers.
What restaurants are near Chipotle Hebron where I could try other fast food options?
Nearby fast food restaurants include Gold Star Chili, Skyline Chili, Sonic Drive-In, Burger King, Subway, Domino's Pizza, and Waffle House.
Are there childcare or preschool facilities near Chipotle in Hebron?
Yes, nearby childcare and preschool options include KinderCare, Rainbow Child Care Center, Elijahs Creek KinderCare, and Hebron KinderCare.
Where can customers find medical services near Chipotle Hebron?
Nearby medical services include St Elizabeth Physicians, St. Elizabeth Healthcare, St Elizabeth Medical Center, and Primary Care - Hebron Litton Lane - St. Elizabeth Physicians.
Can I find banks or ATMs near Chipotle Mexican Grill in Hebron?
Yes, Heritage Bank and LibertyX Bitcoin ATM are located nearby for your banking and ATM needs.