Wendy's

3.7
283 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
104 Black Gold Court, Hazard, KY
41701, United States

Hours

Reviews

3.7
283 reviews
5 stars
98
4 stars
80
3 stars
53
2 stars
17
1 star
35

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times in the drive-thru, often exceeding 20 minutes.

Food Quality

Many reviews highlighted issues with food quality, including cold, stale, or improperly prepared items.

Staff Attitude

While some staff were praised for being friendly, others, including management, were described as rude or unhelpful.

Cleanliness

Several customers noted unsanitary conditions, particularly in the dining area and bathrooms.

Order Accuracy

There were numerous complaints about incorrect orders and missing items.
  • JS
    Jess Sexton
    Nov 7, 2025
    3.0
    The best meal that Wendy Wendy's serves is their chili....
  • BF
    BECKY FIELDS
    Oct 6, 2025
    2.0
    Waited in the drive through for 25 minutes. They are SEVERELY UNDERSTAFFED and what staff they do have are constantly complaining about being understaffed. Recommend management take a good look at the employees and make some changes ASAP. This particular location has been steadily going down hill.
  • JS
    Judy Seals
    Jul 31, 2025
    1.0
    Frosty was not a frosty it was liquid
  • NM
    Nicole Maggard
    Sep 25, 2022
    5.0
    Great food and customer service
  • SH
    Sean H.
    Sep 15, 2022
    2.0
    This is always the slowest drive through I've ever been in. Whether there is one car or ten. Management desperately needs to address the issue. Your losing tons of business. The other Wendy's is always packed to avoid this drive through. Order is usually right though.

Frequently Asked Questions About Wendy's

Is #809 Black Gold Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.