Wendy's

4.2
469 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
3273 S Us Hwy 421, Harlan, KY
40831, United States

Hours

Reviews

4.2
469 reviews
5 stars
255
4 stars
124
3 stars
49
2 stars
18
1 star
23

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers generally appreciated the quick service, especially during busy hours.

Food Quality

Mixed reviews on food quality; while many enjoyed the freshness and taste, some reported issues with cold or poorly prepared items.

Cleanliness

Concerns raised about cleanliness in dining areas and restrooms, with some customers noting dirty floors and unsanitary conditions.

Customer Service

Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and unprofessional behavior from management.

Drive-Thru Experience

Drive-thru service was often noted as slow, with long wait times reported by several customers.
  • PH
    Poncho HollandVEVO
    Oct 18, 2025
    5.0
    I enjoy Wendy's and I strongly recommend it
  • TS
    Terry Siler
    Oct 15, 2025
    5.0
    Me and a crew of people went into Wendy's it was around 8pm and we order all kinds of food and they was on top of things fr they had our food in record time I was very impressed, good job guys and thank you for your wonderful and fast service
  • TL
    Timothy Leslie
    Aug 30, 2025
    1.0
    The manager, Amanda, was extremely unprofessional this morning when I tried to use a coupon for ‘Buy One Get One Free – Any Croissant Sandwich.’ I ordered two Maple Bacon Chicken Croissants, and the first worker told me the coupon ‘doesn’t work for chicken.’ I explained that I had literally used it two days ago with no issue. Then the manager came to the window, and instead of trying to help, she was flat-out rude. I pointed out that the coupon clearly says ‘ANY croissant sandwich,’ yet she dismissed me like I was wrong and said it only applied to sausage or bacon because of the pictures on the coupon. Nowhere does it say that—it says ANY croissant sandwich. On top of that, I specifically asked for extra honey butter, and one of my sandwiches had no honey butter at all. The lack of care and professionalism was unbelievable. The way this was handled was rude, dismissive, and completely unacceptable. I left extremely displeased with both the food quality and the way the manager treated me.
  • DM
    Danny Mason
    Aug 11, 2025
    5.0
    New frosty flavors gotta live Wendy's
  • AA
    Adam
    Aug 3, 2025
    4.0
    Good food with quick service. Clean dining room.

Frequently Asked Questions About Wendy's

Is Harlan Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.