Customers frequently reported issues with incorrect orders, leading to dissatisfaction.
Service Speed
Many reviews highlighted slow service times, particularly in the drive-thru, with some customers waiting excessively.
Food Quality
Feedback on food quality was mixed, with some praising specific items while others criticized the taste and preparation.
Customer Service
While some customers noted friendly staff, others reported poor service experiences, particularly from management.
Cleanliness
The establishment received mixed reviews regarding cleanliness, with some customers noting issues like greasy floors.
SS
Scotty Spencer
Dec 17, 2025
1.0
Hardinsburg DQ has been consistently the worst we have ever visited! Skip it or try the best DQ we routinely visit in Leitchfield…5 stars all day, every day. The primary issue is that our order is incorrect in some way, every single time we visit. Unacceptable.
CP
Cari Pierce
Dec 9, 2025
5.0
One of my favorite places the staff is always nice and I am obsessed with the new sweet spicy chili chicken tenders.
JS
Jady Schroder
Sep 24, 2025
1.0
I ordered a full order of biscuits and gravy and a pancake platter with sausage. The biscuits and gravy were okay, but the sausage was burnt and chewy. The pancakes have no flavor at all, they gave no butter or syrup with them, they're thin and have a grainy texture. They remind me of hotel free breakfast pancakes, only slightly worse. I couldn't finish them, the texture was just awful. I fed the sausage to my dog. The customer service was very much lacking. The lady at the drive thru window was talking nonstop with her coworker, I couldnt even get her attention to ask for syrup. I'll stick with Dranes, they never disappoint. Dranes is cheaper anyway, has better quality food and has much better customer service.
SH
Scott Howell
Sep 19, 2025
1.0
Food is great. Desserts are great. I'd visit it much more often but the app is always down. Just much easier to go to BK or McDs.
AS
Alice Slaughter
Sep 17, 2025
5.0
I ONLY GO TO GET THE ICE-CREAM CAKES FOR 🎂 BIRTHDAYS
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the main menu specialties at Dairy Queen Grill & Chill in Hardinsburg, KY?
The main specialties include Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, soft-serve ice cream cones, shakes & malts, and DQCakes.com.
What are the typical operating hours at Dairy Queen Grill & Chill on weekdays?
From Monday to Thursday, it is open from 6:00 AM to 10:00 PM, and on Friday, it stays open until 10:30 PM.
Does Dairy Queen Grill & Chill offer outdoor seating and is it family-friendly?
Yes, the location has outdoor seating and is family-friendly, providing booster seats, high chairs, and a welcoming environment for children.
Is Wi-Fi available at Dairy Queen Grill & Chill in Hardinsburg?
Yes, free Wi-Fi is available for customers at this location.
Can customers place orders online or via a mobile app for Dairy Queen Grill & Chill?
Yes, customers can order online via the Dairy Queen website or download the app for exclusive deals and mobile ordering.
Does Dairy Queen Grill & Chill in Hardinsburg offer breakfast options?
Yes, breakfast is served at this location starting from 6:00 AM on weekdays and Saturdays, and from 7:00 AM on Sundays.
Are there drive-thru and restroom facilities available at Dairy Queen Grill & Chill?
Yes, the location has a drive-thru service and restroom facilities available for customers.
Where is Dairy Queen Grill & Chill located and how can I contact them?
It is located at 1006 Old US Hwy 60 E, Hardinsburg, KY 40143-2518. The main phone number is +1 270-756-6410.
What nearby places can customers visit before or after a meal at Dairy Queen Grill & Chill?
Customers can visit nearby places like Ace Hardware for home and garden needs, Pizza Tonight for additional dining options, or BP and Valero gas stations for fueling needs.
Are there any medical facilities near Dairy Queen Grill & Chill in Hardinsburg?
Yes, several medical facilities are nearby including BMH ER, Hardinsburg Hospital, and Breckinridge Health, useful in case of emergencies or health needs.
Can visitors to Dairy Queen take care of financial or postal needs nearby?
Yes, First State Bank and Western Union are nearby for banking and money transfer services, while local organizations like The Breckinridge Health Foundation provide community support.