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McDonald's

3.6
(1687 reviews)

Business Details

101 Smith Road, Glasgow, KY
42141, United States
(270) 651-9200
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
101 Smith Road, Glasgow, KY
42141, United States

Hours

Reviews

3.6
1,687 reviews
5 stars
622
4 stars
373
3 stars
337
2 stars
139
1 star
216

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of experiences with service, ranging from friendly and helpful staff to rude and unprofessional behavior from management.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor communication regarding mobile orders.

Food Quality

There were numerous complaints about cold food, incorrect preparation, and overall declining food quality.

Cleanliness

Several customers noted unsanitary conditions, particularly in restrooms and general restaurant cleanliness.

Management Issues

Feedback indicated dissatisfaction with management, particularly regarding customer service and employee treatment.
  • DC
    Daniel “JD Curry” Curry
    5 days ago
    4.0
    They always seem to be out of something. Awesome crew stays busy all day
  • TH
    Tara Head
    Jan 31, 2026
    1.0
    The female grey haired manager with glasses does not care about the employees or their families. She is not fit for customer service. You should serve customers with a smile and a nice word. If you have to disappoint a customer, you apologize and act sorry for their troubles.....you do not treat an employees mother with disgust and disdain.
  • JH
    John Head
    Jan 31, 2026
    1.0
    I am appalled by the treatment I recieved at this location today, Jan. 31st., My son is a dedicated employee here and gifted me a holiday voucher that your organization gave him, which explicitly says "from our family to yours." Apparently, that "family" sentiment doesn't extend to the actual families of your staff. I attempted to redeem the voucher on its expiration date and followed the printed instructions exactly. I was met by a manager with grey hair and glasses and a mean face who was incredibly rude, unsmiling, and hostile. She repeatedly barked, "he has to be present to use this," despite that stipulation appearing nowhere on the voucher. When I returned to address her unprofessional demeanor, she offered a half-hearted apology before repeating the same script. It is shameful to treat any customer this way, but to treat the mother of one of your own valued employees with such disgusting behavior is a new low. my son has stayed loyal to this storedespite being misled about his job responsibilities and being forved to perform tasks that affect his health, yet this is how his family is "thanked." A thoughtful gift turned into a stressful, insulting experience. What a shame for this establishment! This is written by Tara Head, John's wife
  • AS
    Andrea Sullivan
    Jan 22, 2026
    5.0
    With a snowstorm expected in a few days, "hectic" barely scratches the reality of how crowded and busy this and other places are. But when I called , inquiring about our large order (that wasn't placed on my phone) and I wasn't sure how to go about picking it up, this store's crew was nothing short of perfection. Here they were, on a Thursday evening, so slammed in every way and still I did not once hear an utterance of negativity. The lady I spoke to on the phone checked our order number and said it was set as a drive through order but it would probably be easier if I came inside, abd we happily did so. Since my partner actually placed tge order for our whole family, and it was a big order in my opinion, I wasn't prepared to double check everything for accuracy etc. But that wasn't a problem here. The young gentleman doublechecked everything and the accuracy of the modifications. When we got home and all had their food, it was truly correct without error. The time , effort, patience, genuine kindness, and just humanity those people had while doing their own thing was lovely. To the point my 11 year old asked me to make a review. So here we are, thank yall for making our dinner a success and positive experience tonight!
  • SS
    sloane
    Jan 22, 2026
    1.0
    this place used to be amazing up until the past year. the new workers don’t know what they’re doing, the new management is horrendous, and they’re just sloppy. every time i’ve came within the last year, the food has been super sloppy, old, or made wrong, or all three… they’ve also become pretty rude as well. i’ve worked in customer service / fast food for years and still do, and it’s just sad to see what this place has come to. they need to get rethink their management (to be more specific, Candice and Molly), and further train employees. they’ll legitimately stare at their phones in the middle of taking orders, which probably explains some of the poor order taking skills.. at this rate you’d be better to go to WHITE CASTLE in the middle of the night instead 😂 and that says a lot. i hope they do better in the near future. oh, and don’t ask how i know this, but they have (or at least used to have) roaches in the mcaffe machine ✌️ DO BETTER

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 101 Smith Road, Glasgow, KY?

McDonald's is open 24 hours a day, 7 days a week, including all holidays.

Does this McDonald's location offer delivery services?

Yes, McDonald's offers delivery services 24/7 through their online order platform and McDonald's App.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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