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Brand Certified

Arby's

4.0
(1143 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
800 W Cherry St, Glasgow, KY
42141, United States

Hours

Reviews

4.0
1,143 reviews
5 stars
524
4 stars
313
3 stars
157
2 stars
50
1 star
99

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently noted friendly and helpful staff, but there were also complaints about slow service and incorrect orders.

Food Quality

Many reviews mentioned inconsistent food quality, with reports of cold, stale, or poorly prepared items, while some customers enjoyed their meals.

Cleanliness

Several customers expressed concerns about the cleanliness of the restaurant, including dirty bathrooms and overall unkempt conditions.

Value for Money

Customers felt that the prices were high relative to the quality and portion sizes of the food, leading to dissatisfaction.
  • SO
    Sierra Ousley
    Feb 19, 2026
    1.0
    After being in the drive thru for less than a minute I had been asked three times if I was ready to order. My response was the same each time that I need a moment to look at the menu, they heard me, and responded yet continued to ask over and over and over again not giving me a chance to actually look at the menu. (There was no cars in front of me nor behind me at the time) I don't eat here often enough to know there menu and their website was very glitchy so I couldn't decide what I wanted beforehand. Give people a second... I know you're on a time but if you mess with those wires enough you could probably find a way to glitch the system. My old boss did that. She put a little switch next to the drive-thru window that they had us click constantly that made it look like cars were in and out in seconds. Anyways... not being able to look at the menu without being bombarded with the same question over and over ruin the experience for me.
  • SO
    Shane O'Neill
    Feb 14, 2026
    1.0
    Any slower they'd be going backwards. Literally the longest wait in a drive through I've ever had.
  • DA
    Danny Arms
    Feb 6, 2026
    5.0
    Typical fast food, extremely friendly workers!!!
  • WB
    Wesley Borror
    Dec 17, 2025
    1.0
    Old and filthy store.
  • CH
    Cynthia Burch Horton
    Dec 16, 2025
    3.0
    On November 5th my friend and my son and I came through the drive-thru. I ordered (on the app) a large double roast beef meal and I had an option for a free regular roast beef sandwich. My friend wanted to add mayo, lettuce, and tomato (the app would only let me add tomato, had to request the rest at the speaker). The roast beef on both sandwiches was dry, and the regular roast beef sandwich didn't get the tomato (my friend didn't tell me it was missing until she almost finished it). The Coke Zero tasted like it had too much carbonation in it. I came inside to add Diet Dr Pepper to it but it didn't taste any better. I didn't say anything to the employees as I think it was close to closing and decided to submit feedback on the app. I submitted this in the app twice, maybe 3 times, and never got any response or any offer of replacement. Nothing 🙁

Brand Certified Facts from Arby's

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Certified March 01, 2026Yext Knowledge Graph
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