Buffalo Wild Wings

Reviews

• CB

  Charles Brownfield

  Jan 4, 2026
  1.0
  I had a 11:30 pick up and got there at a 11:25, I asked employee if order was ready and she replied no " still in process of being made. So that's ok I'm a few mins early anyways. Then 11:45 rolls around I asked if my order was ready again an employee said he check. Needless to say another guy come out and said it's been ready before I had even arrived. So I get my order and check it . The manger come out ROB because I thought I was missing something in which I was wrong.i admitted. Then I proceeded to tell him about I've been sitting there cause hostess told me my order was ready wasting my time letting my food get cold and drinks get watered down cause it supposedly wasn't ready in which it was. I left at 11:50 with my food and ROB CUSSING me the manger .very poor customer service.. won't go back to this restaurant in particular. On top that I ordered online, so that means I paid ahead of time and left over $10 tip . If I could take that back I most certainly work..Out of it all the food was good but customer service horrible. Rob needs to learn to show respect to his customers.
• LG

  Larry Gibson

  Dec 26, 2025
  5.0
  Loved it great experience good food
• MM

  Michael Mahoney

  Nov 11, 2025
  5.0
  As someone who hasn't visited a B-Dubs in a long time due to typically poor service experiences, the Georgetown, KY location was a welcome surprise and a true standout. The service here was excellent—quick, attentive, and efficient. Our server was on the ball, making sure drinks were handled promptly, which is key when you're craving that sports bar experience. Speaking of drinks, the beer was ice cold, exactly as it should be. The food was equally impressive; all of our wings and sides arrived hot and fresh, and were truly delicious. This location completely overturns the old reputation of slow service and lukewarm food, proving that B-Dubs can, in fact, deliver a great, quick, and satisfying dining experience. Highly recommended if you're in the Georgetown area.
• CK

  Christina kinney

  Oct 30, 2025
  2.0
  I placed an online order and arrived to pick it up, expecting it to be ready as indicated. Instead, I was told multiple times that it was “almost ready.” I waited between 20–30 minutes hearing the same response repeatedly. Finally, another staff member came out, asked for my name, and then questioned whether my order might be on the prepaid pickup rack. I explained that there had been nothing there when I arrived and that I had already been waiting for quite some time. It was then discovered that someone had likely taken my order, and the staff would need to remake it. At that point, I was too frustrated to wait any longer. I had ordered takeout because I was tired after a long week and wanted a quick, easy dinner. Instead, I ended up spending over an hour waiting for food I had placed an order for an hour and a half earlier, not getting home until after 8 p.m.—well past the time I’d planned to relax and unwind. To make matters worse, the only thing I was offered for my trouble was a free drink. After such a long and frustrating experience, that felt like a very minimal gesture. This experience was extremely disappointing and unorganized. A better system needs to be in place to verify pickup orders and prevent this kind of mix-up. Communication, accountability, and customer service need serious improvement.
• PO

  Patricia Osborne

  Oct 26, 2025
  1.0
  Ordered six wings and my husband ordered a burger. Within 15 minutes our food was out. I took one bite of my wings and yuck! The wings was slathered with sauce...the wings were cold and the sauce was cold. The only thing I could think is they made them ahead of time. It was awful. I explained that I wanted hot wings and cutback on the 29 oz. of sauce. We will not returning back even though it is so close to the house.

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