Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
894 reviews
5 stars
298
4 stars
170
3 stars
165
2 stars
93
1 star
168
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported receiving cold, stale, or improperly prepared food, leading to dissatisfaction.
Service Issues
Numerous reviews highlighted slow service, incorrect orders, and poor customer service experiences.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and floors.
Staff Friendliness
While some reviews praised friendly staff, others reported rude behavior, particularly during late hours.
Inconsistent Experience
Customers experienced a wide range of service quality, with some visits being satisfactory while others were disappointing.
- KHK. H4 days ago5.0Young man named Gannon was very friendly at the drive thru. Food was hot and fresh
- MJMatthew JoinerOct 7, 20251.0Me and the wife ordered 13 cookies online. Got to the restaurant had to wait for them to cook the cookies. Then we open the box a the cookies were like someone just crumbled them up and thru them in the box. Very very disappointed. We took them back.
- JSJudith SchellSep 27, 20252.0Door was locked at 9:30! They were advertised as open until 11:00. Terrible inconvenience!! Had to use drive through which we didn't want after being on the road for hours! Burger not made fresh to order. All around dissapointing. What has happened to McDonald's? Not the same at all.
- DCDaniel CarberySep 18, 20251.0There was a double cheeseburger special today. This location did not honor the price even after my wife called to make sure they were participating. Excuses were made a few times by the person taking the orders at the drive thru. Went across the street to Sonic and they honored their special. This was not about the money , the honesty was the key failure here.
- MUMiranda UrbanoSep 9, 20251.0Placed my order at 5:07am and waited till 5:30 while waiting on my frappe which was the only thing I ordered I watched them drop it and the manager looked at me turned back around and proceeded to bag food orders I asked for my refund and left.
Frequently Asked Questions About McDonald's
What are the regular operating hours for this McDonald's location?
This McDonald's is open daily from 5:00 AM to midnight.
Does this McDonald's offer drive-thru service and what are its hours?
Yes, the drive-thru is available daily from 5:00 AM to midnight.
Can I get delivery from this McDonald's and what are the delivery hours?
Delivery is available daily, generally from about 5:00 AM to 10:30 PM, with extended hours on Fridays and Saturdays until 11:29 PM.
Does this McDonald's offer curbside pickup services?
Yes, curbside pickup is available at this location.
What payment methods does this McDonald's accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Where is this McDonald's located?
It is located at 820 N Main Street, Franklin, KY 42135, USA.
Are there any nearby restaurants or fast food options close to this McDonald's?
Yes, nearby dining options include 31W Bar and Grill, Papa John’s Pizza, Sonic Drive-In, and Subway.
Is there a pharmacy near this McDonald's?
Yes, Franklin Pharmacy is located nearby for your health and medical needs.
What entertainment or event venues are close to this McDonald's?
The Level Up Franklin Entertainment and Event Venue is nearby, ideal for music and other events before or after your visit.
How can customers use mobile apps to order from this McDonald's?
Customers can order using the McDonald’s app available on the Apple App Store and Google Play Store for convenient mobile ordering and rewards.