Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,836 reviews
5 stars
609
4 stars
411
3 stars
333
2 stars
168
1 star
315
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Multiple reviews highlighted dirty dining areas and restrooms, with some customers expressing concern over unsanitary conditions.
Food Quality
There were numerous complaints about food being cold, old, or incorrectly prepared, with some customers noting that the quality has declined.
Staff Attitude
While some customers praised friendly staff, many others reported rude or indifferent behavior from employees.
Inconsistent Experience
Several reviews indicated that experiences at this location are hit or miss, with varying levels of service and food quality.
- BMBryan MoctezumaNov 16, 20255.0Took super long even doe I order my food first then the 6 people ahead of me ridiculous long wait was about to leave with out my food hopefully I never get this exit ever again
- FFfallenjediandrewOct 19, 20254.0regular ol McDs
- CWcynthia willisSep 29, 20251.0Paying cash, so ordered at counter. Manager on her personal phone entire time talking about dropping her kids off. Didn't count cash back, just handed me a wad of cash to count out myself. Still on phone when she set phone on counter without acknowledging me. Dirty glass doors at 7a, so what is kitchen like? So sorry for interrupting you at "work."
- JLJamie LeeSep 28, 20251.0The girl working the drive thru needs an attitude adjustment. You wait until someone is finished ordering before you push them ahead. 5:45pm on 9/28. Pathetic staff.
- TBThomas BurressSep 6, 20253.0Im not sure what is going on with McDonald's, I'm not sure if the bread is old or they just don't care how they serve your food! It's just sloppy, everything falling off.
Frequently Asked Questions About McDonald's
What are the regular dining hours for McDonald's at 110 Steele Road, Franklin, KY?
McDonald's is open daily from 5:00 AM to midnight (12:00 AM).
Does this McDonald's location offer drive-thru service and what are its hours?
Yes, the drive-thru is available every day from 5:00 AM to midnight (12:00 AM).
Can I get food delivery from McDonald's at this location and what are the delivery hours?
Yes, delivery is available daily from 4:59 AM to 10:29 PM on weekdays and Sundays, and until 11:29 PM on Fridays and Saturdays.
What pickup and delivery options are available at this McDonald's?
They offer curbside pickup and McDelivery services.
What payment methods can I use at McDonald's on Steele Road?
Payment options include American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Where can I order food online from this McDonald's?
You can order online via their delivery URL: https://mcdonalds.order.online/business/-5579 or the general order link: https://mcdonalds.smart.link/mjuu1ggdi.
Is there WiFi available at the McDonald's in Franklin, KY?
Yes, WiFi service is offered for customers at this location.
What nearby hotels can guests visit if they are staying near this McDonald's?
Nearby hotels include Hampton Inn Franklin, Econo Lodge, Super 8, Quality Inn, Best Western Franklin Inn, Baymont by Wyndham Franklin, Hampton by Hilton, and Holiday Inn Express & Suites Franklin.
Are there other dining options near this McDonald's location?
Yes, nearby dining options include Colorado Grill Franklin KY, Waffle House, Franklin Steakhouse, Sol Azteca, Cracker Barrel Old Country Store, D'Legion, and Denny's.
What local amenities can I find near McDonald's on Steele Road?
Nearby amenities include gas stations/convenience stores like bp, antique and gift shops such as Brights Antique World, a music venue called James Monroe Music Hall & Camp Ground, and entertainment like Bingo World casino.