McDonald's

3.5
1836 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
110 Steele Road, Franklin, KY
42134, United States

Hours

Reviews

3.5
1,836 reviews
5 stars
609
4 stars
411
3 stars
333
2 stars
168
1 star
315

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Cleanliness

Multiple reviews highlighted dirty dining areas and restrooms, with some customers expressing concern over unsanitary conditions.

Food Quality

There were numerous complaints about food being cold, old, or incorrectly prepared, with some customers noting that the quality has declined.

Staff Attitude

While some customers praised friendly staff, many others reported rude or indifferent behavior from employees.

Inconsistent Experience

Several reviews indicated that experiences at this location are hit or miss, with varying levels of service and food quality.
  • BM
    Bryan Moctezuma
    Nov 16, 2025
    5.0
    Took super long even doe I order my food first then the 6 people ahead of me ridiculous long wait was about to leave with out my food hopefully I never get this exit ever again
  • FF
    fallenjediandrew
    Oct 19, 2025
    4.0
    regular ol McDs
  • CW
    cynthia willis
    Sep 29, 2025
    1.0
    Paying cash, so ordered at counter. Manager on her personal phone entire time talking about dropping her kids off. Didn't count cash back, just handed me a wad of cash to count out myself. Still on phone when she set phone on counter without acknowledging me. Dirty glass doors at 7a, so what is kitchen like? So sorry for interrupting you at "work."
  • JL
    Jamie Lee
    Sep 28, 2025
    1.0
    The girl working the drive thru needs an attitude adjustment. You wait until someone is finished ordering before you push them ahead. 5:45pm on 9/28. Pathetic staff.
  • TB
    Thomas Burress
    Sep 6, 2025
    3.0
    Im not sure what is going on with McDonald's, I'm not sure if the bread is old or they just don't care how they serve your food! It's just sloppy, everything falling off.

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 110 Steele Road, Franklin, KY?

McDonald's is open daily from 5:00 AM to midnight (12:00 AM).

Does this McDonald's location offer drive-thru service and what are its hours?

Yes, the drive-thru is available every day from 5:00 AM to midnight (12:00 AM).