Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
4.0
457 reviews
5 stars
224
4 stars
117
3 stars
49
2 stars
24
1 star
43
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times for orders, especially in the drive-thru, with some experiences taking over 30 minutes.
Food Quality
Mixed reviews on food quality; while some enjoyed the burgers and ice cream, others complained about cold or poorly prepared items.
Customer Service
Customer service experiences varied widely, with some praising friendly staff while others reported rude service and lack of attention.
Cleanliness
Several reviews mentioned cleanliness issues, particularly with dirty tables and unsanitary conditions in the bathrooms.
Management Issues
Multiple customers expressed concerns about management, citing poor training of staff and lack of oversight leading to service problems.
- ZVZoe VelazquezNov 22, 20252.0The blizzards were melted and it took 30 minutes just to get the blizzard. It was honestly too disappointing.
- BWBrandon WilloughbyNov 7, 20251.0If drive thru is not gonna be open at 6, remove your listing!
- SSScott ShamrockOct 29, 20251.0Awful…. We went inside to order ice cream. Waited 30 minutes while the workers just socialized with each other and on their phones. Horrible customer service.
- GGGulf GunnerOct 17, 20251.0Literally took over 30min to get an ice cream. Someone needs to do something here. Check cameras.. 10/17/25 6pm to 640pm
- MSMichael SweetsirOct 8, 20255.0Bought breakfast and the food was really good. Would definitely recommend you try their breakfast menu.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers classic fast-food items including soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, and Grillburgers®.
What are the operating hours for Dairy Queen Grill & Chill?
The restaurant is open Monday through Thursday from 7:30 AM to 9:30 PM, and Friday through Sunday from 7:30 AM to 10:00 PM. It is closed on November 27 and December 25, 2025.
Does Dairy Queen Grill & Chill offer breakfast and drive-thru services?
Yes, Dairy Queen Grill & Chill serves breakfast and features a drive-thru for convenient service.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, the location is family-friendly, welcoming kids, and provides booster seats, high chairs, wheelchair accessibility, and restrooms.
Can customers order online or via a mobile app at Dairy Queen Grill & Chill?
Yes, customers can order online for pickup and download the Dairy Queen app for exclusive deals and mobile ordering with rewards.
Does Dairy Queen Grill & Chill have outdoor seating and free WiFi available?
Yes, the restaurant offers outdoor seating and free WiFi for its customers.
Where is Dairy Queen Grill & Chill located?
It is located at 1599 Nashville Rd, Franklin, KY 42134-6962, USA.
What nearby places can I visit before or after dining at Dairy Queen Grill & Chill?
Nearby places include Lowe's Home Improvement store, the Walmart Franklin - Nashville Rd, and Fast Pace Urgent Care Franklin, allowing for easy errands or appointments around your meal.
Are there other dining options near Dairy Queen Grill & Chill?
Yes, nearby dining options include Dunkin' for coffee and donuts, Zaxby's for chicken meals, Subway for sandwiches, and Tokyo Express for sushi and Asian cuisine.
How can I get to Dairy Queen Grill & Chill if I am using nearby services?
If you are visiting nearby places such as Murphy Express gas station or Walmart, Dairy Queen Grill & Chill is conveniently located on Nashville Rd for quick access, and features a drive-thru for easy pickup.