Wendy's

3.4
975 reviews

About

Fast Food RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
184 Versailles Rd., Frankfort, KY
40601, United States

Hours

Reviews

3.4
975 reviews
5 stars
316
4 stars
210
3 stars
171
2 stars
93
1 star
185

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, both in the drive-thru and inside the restaurant.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer dissatisfaction.

Food Quality

While some customers enjoyed the food, there were numerous complaints about cold, stale, or improperly prepared items.

Cleanliness

The cleanliness of the restaurant, particularly the bathrooms, was a common concern among reviewers.

Customer Service

Several customers experienced rude or unprofessional behavior from staff, impacting their overall experience.
  • KV
    Keith Vassallo
    3 days ago
    5.0
    Everything was good, couldn't ask for better
  • TG
    TANYA GARITTY
    Jan 3, 2026
    1.0
    I went thru drive thru and the food was HORRIBLE!!!
  • CJ
    Catherine Jett
    Jan 3, 2026
    1.0
    The drive-thru employee was EXTREMELY rude. Slamming the window when asked to correct a WRONG item. We received NO apology for the mistake. After having called her “manager” to assist her 🙄 she was JUST as rude. We did get the money back for the wrong item though. Sad they took time to argue with a customer in the same amount of time it would have taken to correct the mistake.
  • GD
    gary dye
    Dec 25, 2025
    5.0
    Nobody else was in line so I got some very fast service.
  • KD
    Kendra D
    Nov 13, 2025
    1.0
    This wouldnt bother me if I hadn’t just gotten off work from an 10 hour shift moving. Ordered two meals tonight. Both being chiken and asked for ketchup. They gave me two packets, missed my JR frosty and gave me the wrong sized fry entirely. I was overcharged for what I received. Take your business elsewhere. They also got rid of one of their most popular sauces. I swear businesses get rid of everything good 🥲🥲 If you see this and you know me- No you don’t.

Frequently Asked Questions About Wendy's

Is Frankfort 1 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours for Wendy's at 184 Versailles Rd., Frankfort, KY?

The drive-thru at Wendy's is open daily from 6:00 AM to midnight.