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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Frankfort, KY. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 1010 Louisville Road for the ultimate SONIC experience!
Numerous customers reported rude and unprofessional service, with several instances of incorrect orders and long wait times.
Food Quality
The quality of food was inconsistent, with complaints about cold, overcooked, or incorrect items, though some customers praised specific menu items.
Positive Experiences
Despite the negative feedback, several customers highlighted friendly staff and good food experiences, indicating that service can vary significantly.
Value Concerns
Customers expressed dissatisfaction with rising prices and perceived value, feeling that the quality did not match the cost.
MH
michelle hicks
4 days ago
1.0
Supposed to open at 6am. That rarely happens. 615 am still sitting at Sonic. They are in the building but won't answer. Complete incompetence.
EM
Ellen Masters
Feb 24, 2026
1.0
I was reminded again today why I don’t eat at Sonic.. ANYWHERE.. the dogs have a weird sweet taste.. regardless if they are corn dogs, coney’s or plain.. today the buns were half soggy, half stale… Also… THE FRIES!!
Look how few for that price!! They were so old, greasy and salty, I was afraid to eat them anyway.. I even dug the few out of the bottom of the bag so the serving didn’t look so pitiful, but that’s didn’t work.. I wish this location was a completely different place.. SUPER convenient to my workplace, but not if the food is too nasty to eat and the prices are better at Cliffside!! For REAL FOOD!! Just don’t waste your money, especially at the Louisville Rd location.
LE
Lilly Effron
Jan 13, 2026
1.0
I went to pick up dinner for my family. Our fries were refried so many times they were rock solid, and one of our burgers was completely wrong. My brother went back to get it replaced, after coming back home he opened the box to find they forgot the bacon completely. It’s literally a BACON cheeseburger. It’s IN THE NAME. He went up to sonic again for the third time, which I wouldn’t have done, but he’s a growing teenager, and was pissed.
To fix the problem, they just put bacon into a paper bag for him to add onto his cold burger. Offered nothing for the trouble. A simple refund for that particular item would have been fine. A waste of GD time.
HM
Heather Mcever
Jan 12, 2026
1.0
No service very rude unprofessional window attendant with no knowledge of menu items. Also false advertising a $1.99 menu on the menu board you order at by the window so we left.
AB
aaliyah banks
Jan 9, 2026
1.0
Every time I order online and I come here and I sit at a stall it takes over 20 minutes just for them to bring out my food when the screen says that someone's bringing it out. The food is great slushie's great, it's just the wait that is annoying