Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
1,700 reviews
5 stars
504
4 stars
338
3 stars
313
2 stars
172
1 star
373
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times in both the drive-thru and inside the restaurant, with some waiting over 30 minutes to place orders.
Food Quality
There were numerous complaints about cold food and incorrect orders, with many customers expressing dissatisfaction with the freshness and preparation of their meals.
Customer Service
Several reviews highlighted rude or unprofessional behavior from staff, with customers feeling dismissed or treated poorly during their interactions.
Cleanliness
While some customers noted that the restaurant was clean, others reported issues such as greasy floors and unsanitary conditions.
Order Accuracy
Many customers experienced issues with missing items or incorrect orders, leading to frustration and disappointment.
- MRMicah Roberts1 day ago1.0This is the worst and most unprofessional experience I've had at a resturant. We paid and got to the next window, and we're told to pull forward. It then took twelve minutes for anyone to come out and talk to us. They had completely misplaced our order. They asked for the receipt and had to remake it. That took another five minutes. They then got the order completely wrong. I went in and tried to talk to somebody and was completely ignored. I tried to call, and no one answered. The mailbox was completely full. I will not be returning to this location.
- SMShiyah Monét5 days ago1.0Horrible service! Manager was rude & my order was wrong in the drive through and they refused to fix it. All I was missing was a drink and overall the customer service was awful.
- CBCarol BrownNov 11, 20252.0I ordered the 5 dollar deal. I received a 9 dollar meal. I only like their breakfast. The restrooms are never thoroughly cleaned.
- SHSandy HenizeNov 11, 20255.0We went inside because we had to wait for our car to be serviced. People were very friendly in the morning & service was great! I have heard that workers at night time aren't so friendly. But morning service was wonderful!
- AEAnna EdwardsNov 1, 20252.0Well.. I had left a good review but i guess i spoke too soon. The food is still fine, but they hire some questionable people. Last time, they forgot one of my hashbrowns and the other one was squished in fhe bag. This time around, the lady working drive thru this morning thought it appropriate to use expletives such as the "F word" and God's name in vain, while customer facing. I frequent this place with my children, and that is WILDLY inappropriate. It took quite a while to get our food as well, the guy that brought it out was short with my husband. Very unimpressed this time around.
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's at 310 Versailles Rd, Frankfort, KY?
McDonald's operates 24 hours a day, 7 days a week at this location.
Is there a drive-thru available at this McDonald's and what are its hours?
Yes, a drive-thru is available and operates 24/7 at this McDonald's.
Can I order McDonald's for delivery or curbside pickup at this location?
Yes, this McDonald's offers delivery and curbside pickup services.
What payment methods are accepted at McDonald's on Versailles Rd?
McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
How can I place an order online or through a mobile app for this McDonald's?
You can order through the McDonald's App available on iOS and Android, or via their online ordering links.
What types of food and services does this McDonald's location offer?
This McDonald's offers a variety of menu options including burgers, breakfast items, coffee, ice cream, and fast food services like McDelivery, mobile ordering, gift cards, and WiFi.
Does this McDonald's offer any rewards or loyalty programs?
Yes, customers can earn points for free food through MyMcDonald's Rewards.
What nearby restaurants can customers visit around this McDonald's?
Nearby dining options include Arby's, Jimmy John's, and La Fiesta Mexican Monkey, offering a variety of fast food and Latin American cuisine.
Are there any nearby beauty or salon services close to this McDonald's?
Yes, H2o Salon & Day Spa, Hair By Sydni Lane, and Alexis Coubert Hair & Beauty are nearby for hair and beauty services.
What other useful nearby places can customers visit when coming to McDonald's on Versailles Rd?
Customers might also visit nearby places such as Valero gas station, Frankfort Peddlers Mall for shopping, and First Care Urgent Care for medical needs.