McDonald's

3.2
1881 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
102 Limestone Lane, Frankfort, KY
40601, United States

Hours

Reviews

3.2
1,881 reviews
5 stars
521
4 stars
363
3 stars
381
2 stars
188
1 star
428

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor service, including rude staff and incorrect orders, particularly from management.

Food Quality

Customers frequently reported issues with food quality, including cold or incorrect orders, and concerns about cleanliness.

Speed of Service

Many customers experienced long wait times, both in the drive-thru and lobby, with some noting that the service was consistently slow.

Management Issues

Several reviews pointed to management problems, particularly with a manager named Victoria, who was described as rude and unprofessional.

Cleanliness

While some customers noted cleanliness, there were also serious concerns about hygiene practices in food preparation.
  • MC
    Matt Cottongim
    Dec 18, 2025
    4.0
    Like it
  • DW
    Dwight Williams
    Dec 14, 2025
    3.0
    Food was as expected. Was slow getting my food.
  • LH
    Lauri Hurst
    Dec 13, 2025
    1.0
    At 3:55 pm on December 13, I came through the drive through and a little girl with long black braids was waiting on me. She made me feel stupid because I wanted extra drizzle on my frappe's, and then when I grabbed the frappe out the window, she yelled at me that I was being rude.Extremely unprofessional service highly don't recommend going there.To be honest with you I'll probably never go there again.That little girl needs an attitude check especially if she's gonna continue working in customer service which I highly do not recommend she does. I'd give it zero stars if I could.Thanks to that young lady. And it's all really just sad because a few months ago.I put an extremely good review on the manager's service there.I don't know what happened, but they ended up hiring people like that young lady that really don't need to be working there.
  • LT
    Lee Thompson
    Dec 11, 2025
    5.0
    Went through the drive through. Used cash and rewards points. Staff was kind, fast, and my order was correct. Great job ladies!
  • ES
    Edward Schenk
    Dec 4, 2025
    2.0
    There for ice coffee daily, rarely grab a cheeseburger and tartar sauce for myself when grabbing food for others- this last visit, They forgot MY cheeseburger and tartar sauce. Large fry filled halfway...

Frequently Asked Questions About McDonald's

What are the operating hours for this McDonald's location?

This McDonald's is open daily, generally from 5:00 AM to midnight, with extended hours on Friday and Saturday operating 24 hours.

Does this McDonald's offer delivery service?

Yes, delivery is available every day. From Monday to Thursday, delivery is offered from 5:00 AM to 11:59 PM; Friday through Sunday, delivery is available 24 hours.