McDonald's

3.2
1866 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
102 Limestone Lane, Frankfort, KY
40601, United States

Hours

Reviews

3.2
1,866 reviews
5 stars
513
4 stars
360
3 stars
380
2 stars
187
1 star
426

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, especially in the drive-thru, with some experiencing waits of over 30 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served.

Management Issues

Several customers expressed dissatisfaction with management, particularly regarding rude behavior and poor handling of customer complaints.

Food Quality

While some customers noted that food was fresh and hot, others reported receiving cold or improperly prepared items.

Cleanliness

The cleanliness of the location received mixed reviews, with some praising it while others reported unsanitary conditions.
  • EE
    ejam ejam
    5 days ago
    3.0
    Fast
  • KC
    Kris Church
    6 days ago
    1.0
    Mobile order paid for it they claimed they didn’t see it then they found it then when I got to the window they said they couldn’t find it just order again
  • CB
    Curtis Brock
    6 days ago
    4.0
    Fast food
  • TM
    Timothy McIntyre
    Oct 23, 2025
    2.0
    Slow, slow, slow. I mean wait 40 min. Drive thru! Slowest McDonalds ever been too
  • AP
    Angel Plowman
    Oct 18, 2025
    1.0
    The manager Victoria the most rudest person she picks on this new girl that works there very bad she just started about 2 weeks ago I asked the girl why is my food taking too long she said ma'am I'm sorry but just watch how the miniature treats me I watched and she snatched the receipt out of the girl's hand I believe she told me her name was Helena she the new girl she really sweet and so nice and always has a smile on her face she works so hard she even trys so hard . Some one need to go to that McDonald's and see how she treats employers and she needs to be fired she needs to be reported she's even rude to the customers she has no respect for nobody and she doesn't care about people or about their food or how long they have to wait 🫸 they need a new boss that can be nice and not rude or hateful or grumpy 🙏😫🧌

Frequently Asked Questions About McDonald's

What are the operating hours for this McDonald's location?

This McDonald's is open daily, generally from 5:00 AM to midnight, with extended hours on Friday and Saturday operating 24 hours.

Does this McDonald's offer delivery service?

Yes, delivery is available every day. From Monday to Thursday, delivery is offered from 5:00 AM to 11:59 PM; Friday through Sunday, delivery is available 24 hours.