Brand Certified
McDonald's
3.2(1888 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
102 Limestone Lane, Frankfort, KY
40601, United States
Certified by McDonald's • Mar 01, 2026
(502) 227-8096
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.2
1,888 reviews
5 stars
523
4 stars
365
3 stars
383
2 stars
189
1 star
428
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with complaints about rude staff, particularly the manager, and long wait times.
Order Accuracy
Many customers reported issues with incorrect orders, including missing items and wrong food being served.
Food Quality
Feedback on food quality was mixed, with some customers receiving cold or stale food, while others noted fresh and hot meals.
Cleanliness
Some reviews praised the cleanliness of the location, while others raised concerns about hygiene practices.
Management Issues
Several reviews pointed to management problems, including unprofessional behavior and lack of support for staff.
- SBSierra Bauford4 days ago3.0Forgot fries twice when my mom came thru two different times on different days.
- TTTheLordRumfishFeb 19, 20261.0Understaffed and as a result, poor customer service. The manager was particularly unhelpful and aggressive, I would not recommend it to anyone.
- WWWilliam WoodsJan 27, 20264.0They wasn't busy. But it took a few minutes for someone to take my order. After 4 or 5 employees just looked at me like durr t durr. But the food was great
- MGManuel GonzalesJan 23, 20262.0Go see for your self
- LHLauri HurstDec 13, 20251.0At 3:55 pm on December 13, I came through the drive through and a little girl with long black braids was waiting on me. She made me feel stupid because I wanted extra drizzle on my frappe's, and then when I grabbed the frappe out the window, she yelled at me that I was being rude.Extremely unprofessional service highly don't recommend going there.To be honest with you I'll probably never go there again.That little girl needs an attitude check especially if she's gonna continue working in customer service which I highly do not recommend she does. I'd give it zero stars if I could.Thanks to that young lady. And it's all really just sad because a few months ago.I put an extremely good review on the manager's service there.I don't know what happened, but they ended up hiring people like that young lady that really don't need to be working there.
Frequently Asked Questions About McDonald's
What are the operating hours for this McDonald's location?
This McDonald's is open daily, generally from 5:00 AM to midnight, with extended hours on Friday and Saturday operating 24 hours.
Does this McDonald's offer delivery service?
Yes, delivery is available every day. From Monday to Thursday, delivery is offered from 5:00 AM to 11:59 PM; Friday through Sunday, delivery is available 24 hours.
Is drive-thru service available at this McDonald's?
Yes, the drive-thru is open starting at 5:00 AM from Monday through Thursday and Sunday, closing around midnight, with extended hours until 4:00 AM on Thursday. On Friday and Saturday, it operates 24 hours.
What types of payment are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Can I order food online or through a mobile app from this McDonald's?
Yes, you can order online via the provided delivery URL or through the McDonald's app, available on both iOS and Android.
What services does this McDonald's location offer?
This location provides DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and free WiFi.
What nearby places can I visit around this McDonald's?
Nearby, you can find other restaurants like Bojangles and KFC, as well as First Watch for breakfast and brunch. You might enjoy visiting these spots before or after your meal here.
Are there any local services close to this McDonald's, such as banks or automotive repair?
Yes, Peoples Bank and Fifth Third Bank are nearby along with automotive services like Valvoline Instant Oil Change and Goodyear Auto Service, handy if you need financial or car care assistance around your visit.
Where can I find pharmacies or postal services near this McDonald's?
CVS Pharmacy and the United States Postal Service are nearby, useful if you need to run errands during your visit.
Is there a gym or fitness center near this McDonald's?
Yes, Fit4Life 24/7 and Livid Athletics are nearby fitness options for those interested in exercise and wellness.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
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