Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.4
498 reviews
5 stars
164
4 stars
112
3 stars
72
2 stars
36
1 star
114
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service, incorrect orders, and rude staff interactions.
Food Quality
There were numerous complaints about food quality, including cold or undercooked items and incorrect orders.
Cleanliness
Many reviews highlighted unsanitary conditions, including dirty dining areas and bathrooms.
Inconsistent Experience
Customer experiences varied widely, with some praising the food and service while others expressed disappointment.
- CDChristopher DeAngelisDec 17, 20251.0This is the laziest bunch of people I have ever seen!!!! This location is horrid and they are too lazy to even serve breakfast 🤣🤦🏻‍♂️ anytime I’ve come they stopped serving it later due to laziness so they just stopped altogether! Do not eat at fourteen foods Frankfort west location. I promise it’s nothing but disappointment 🤦🏻‍♂️ they would rather give their business to Jett drive location so shop there instead!!!
- HJHeather JenkinsDec 4, 20251.0Got a molded hamburger bun and called and told manager and he pretty much said we'll what can he do about it
- BHBrandi HenryNov 13, 20255.0Great breakfast!
- BBBethany Sallee (Country Bumpkin)Nov 12, 20254.0It just depends there are times I have been and it was ok and othtrimes not.so great they are a little more on the pricey side so when I pay for three to four chicken strip baskets the 6 PC and they are putting literally crumbs in the box to make it look like a piece of chicken and that is pretty messed up. I will say the tis last time I was there the woman working was great all around she made sure ever was in there the chicken was definitely what it should be they just need to put a little bit more fries next they are not putting much in these days but I will say my last visit was great!! I hate to say it but when it's the young ones working and not all but most they don't care what they serve you and this is what we are paying for an sits not right just my opinion but hey if these things don't matter to you then go for it but if these things do matter just make sure your checking your stuff before you leave is all.
- LJLissA JONESAug 30, 20251.0Waited 25 min for a drive thru order and no one else was there. Got food hash brown still frozen.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill serves soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and ice cream cakes.
Where is Dairy Queen Grill & Chill located?
It is located at 1219 US Hwy 127 S, Frankfort, KY 40601-4329, USA.
What are the operating hours for Dairy Queen Grill & Chill?
The store is open from 7:00 AM to 10:00 PM Sunday through Thursday and on Fridays and Saturdays it is open from 7:00 AM to 11:00 PM. It is closed on November 27, 2025, and December 25, 2025.
Does Dairy Queen Grill & Chill offer drive-thru and seating options?
Yes, Dairy Queen Grill & Chill offers both drive-thru service and seating.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, it is family-friendly, welcomes children, and provides booster seats, high chairs, restrooms, and wheelchair accessibility.
Can customers connect to WiFi at Dairy Queen Grill & Chill?
Yes, free WiFi is available for customers at Dairy Queen Grill & Chill.
How can I place an order or get exclusive deals from Dairy Queen Grill & Chill?
You can place an order online through their website and download the Dairy Queen app for exclusive deals and mobile rewards.
What nearby businesses might I visit when coming to Dairy Queen Grill & Chill?
Nearby you can find Advance Auto Parts for automotive needs, UPS Access Point for shipping services, and Louise's Flowerland if you want flowers or gifts.
Are there nearby places to stay or shop around Dairy Queen Grill & Chill?
Yes, Americas Best Value Inn is a nearby hotel, and you can shop at places like Cool Comfort Shoes and the Swap Shop flea market.
How can I combine a visit to Dairy Queen Grill & Chill with other local services?
You can enjoy a meal or treat at Dairy Queen and then visit local pharmacies like CVS Pharmacy or Hometown Pharmacy, or explore specialized shops such as Besthetic Cosmetics Skin Lounge and Herbal Awakening for wellness products.