Dairy Queen Grill & Chill

3.2
605 reviews
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Business Details

120 Jett Dr, Frankfort, KY
40601-7531, United States
(502) 352-2296
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • BreakfastAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable

Location

Dairy Queen Grill & Chill
120 Jett Dr, Frankfort, KY
40601-7531, United States

Hours

Reviews

3.2
605 reviews
5 stars
204
4 stars
111
3 stars
70
2 stars
50
1 star
170

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, incorrect orders, and unprofessional staff behavior.

Food Quality

Many reviews highlighted issues with food quality, including cold or improperly prepared items, and complaints about portion sizes.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty dining areas and issues with food preparation areas.

Staff Attitude

Feedback indicated a lack of friendliness and professionalism among staff, with some customers feeling ignored or unwelcome.

Operational Issues

Customers experienced confusion regarding hours of operation and service availability, leading to frustration and dissatisfaction.
  • SS
    Sabrina
    Oct 24, 2025
    1.0
    Gravy soup with sausage squares. Yum.
  • EE
    Emily
    Oct 4, 2025
    5.0
    I picked up breakfast this morning, 10/4/25, and wanted to compliment the man working the drive-thru; he seemed to be the only employee, but handled the line of cars very skillfully. I didn't catch a name, but would like for him to be recognized in some way, as I think working that would have been my personal hell. Give the man a raise!
  • KK
    Kristen
    Sep 21, 2025
    1.0
    Apparently their hours on here are wrong. The hours state that the drive through is open until 11:00 pm on Saturdays, the worker stated they now close at 10:30pm. It's was so nice to rush over there to make it before "closing", get there just in time (10:28pm), have them take my order, drive up to the window...only to have them tell me they were closed and had shut the machines down already. I hadn't been to a DQ in years and had just recently started going back again....since they dont want to work until closing or stay open as late as their hours state, I'll continue taking my money elsewhere. They are too overpriced anyways.
  • JT
    Jared Thayn
    Aug 25, 2025
    1.0
    Worst service anywhere. No one could be bothered to come to the counter and take our order. We were not the only customers who left. Total joke. No DQ for us ever again.
  • RC
    Russel Clark
    Aug 16, 2025
    5.0
    Friendly staff, clean restaurant and quick service. I really liked the backyard burger. It was really good.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What types of food and treats can I expect at Dairy Queen Grill & Chill in Frankfort, KY?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and ice cream cakes from DQCakes.com.

What are the operating hours for Dairy Queen Grill & Chill in Frankfort?

The restaurant is open daily from 7:00 AM to 10:00 PM Sunday through Thursday, and until 11:00 PM on Fridays and Saturdays. It is closed on Thanksgiving Day (Nov 27) and Christmas Day (Dec 25) 2025.