Dairy Queen Grill & Chill

3.2
607 reviews
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Business Details

120 Jett Dr, Frankfort, KY
40601-7531, United States
(502) 352-2296
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • BreakfastAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable

Location

Dairy Queen Grill & Chill
120 Jett Dr, Frankfort, KY
40601-7531, United States

Hours

Reviews

3.2
607 reviews
5 stars
205
4 stars
111
3 stars
71
2 stars
50
1 star
170

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for orders, both in the drive-thru and dining area.

Order Accuracy

Many reviews indicated issues with incorrect orders and food preparation, leading to customer dissatisfaction.

Staff Attitude

Feedback highlighted a mix of friendly and rude staff interactions, with some customers feeling ignored or unwelcomed.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty dining areas and issues with food safety.

Food Quality

While some customers enjoyed specific menu items, there were numerous complaints about food being cold, poorly prepared, or not meeting expectations.
  • CR
    Carrie Richane
    Dec 27, 2025
    3.0
    I love Dairy Queen. As a former employee, I might have high standards. But this store CONSISTENTLY gets on my nerves!! Every single time I have been to this restaurant, the wait time for my order has been RIDICULOUS!! At least 15 minutes, or longer, without fail. Dining in or in the drive-thru. Their food is always as it should be, I will say that. No complaints on my order, BUT BE PREPARED TO WAIT.
  • MC
    Missy Cook
    Nov 29, 2025
    5.0
    Just went thought drive through and got a blizzard. Staff were friendly and service was quick.
  • SS
    Sabrina
    Oct 24, 2025
    1.0
    Gravy soup with sausage squares. Yum.
  • EE
    Emily
    Oct 4, 2025
    5.0
    I picked up breakfast this morning, 10/4/25, and wanted to compliment the man working the drive-thru; he seemed to be the only employee, but handled the line of cars very skillfully. I didn't catch a name, but would like for him to be recognized in some way, as I think working that would have been my personal hell. Give the man a raise!
  • KK
    Kristen
    Sep 21, 2025
    1.0
    Apparently their hours on here are wrong. The hours state that the drive through is open until 11:00 pm on Saturdays, the worker stated they now close at 10:30pm. It's was so nice to rush over there to make it before "closing", get there just in time (10:28pm), have them take my order, drive up to the window...only to have them tell me they were closed and had shut the machines down already. I hadn't been to a DQ in years and had just recently started going back again....since they dont want to work until closing or stay open as late as their hours state, I'll continue taking my money elsewhere. They are too overpriced anyways.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What types of food and treats can I expect at Dairy Queen Grill & Chill in Frankfort, KY?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and ice cream cakes from DQCakes.com.

What are the operating hours for Dairy Queen Grill & Chill in Frankfort?

The restaurant is open daily from 7:00 AM to 10:00 PM Sunday through Thursday, and until 11:00 PM on Fridays and Saturdays. It is closed on Thanksgiving Day (Nov 27) and Christmas Day (Dec 25) 2025.