When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Florence. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.
Customers frequently reported long wait times, incorrect orders, and poor customer service experiences.
Food Quality
Many reviews mentioned cold, overcooked, or poorly prepared food, with some customers expressing disappointment in the flavor and quality of the wings.
Staff Performance
While some staff members received praise for their friendliness and helpfulness, others were criticized for being unprofessional or inattentive.
Order Accuracy
Numerous customers experienced issues with missing items or incorrect orders, leading to frustration and dissatisfaction.
MS
Moe Szyslak
Feb 21, 2026
1.0
Always 20 or minutes of extra wait time than quoted wait time. Taste the same as Bw3 but with way worse service. Save yourself the time and hassle and go to Bw3.
PR
Private Ryan
Feb 15, 2026
1.0
I want to like wingstop but i cant. Every single time i order from here the chicken is dry. Whoever they have cooking needs a different job. I dont normally leave bad reviews on restaurants but this place needs to do better.
Ive ordered from this location 6 times and every time ive had the same result. I recommend a different chicken joint.
JC
Jerry Crites
Feb 4, 2026
3.0
Long wait time but food was great
GL
Gibby Lowe
Jan 18, 2026
1.0
Food tasted like it was sitting grease for hours. Eaten wing stop multiple times this by far was my worst experience (Food not service)
RF
Rob Freeman
Jan 6, 2026
5.0
Ordered some take out wings. I ordered online and ended up showing up 10.minutes earlier than the quotes time. Staff was courteous accommodating and quick to get me my order. I was in and out in less than 5 min. The food was hot, prepared perfectly, and delicious 😋. I would recommend this location to anyone looking to get their wing fix in. I will definitely be returning in the future. Also 40% off wing deals are also a plus.
Our nutrition and allergen information can be found at the following locations:
www.wingstop.com/nutrition
www.wingstop.com/allergens
How can I send you feedback?
We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.
Am I able to submit ideas to Wingstop for future consideration?
We at Wingstop Restaurants Inc. ("Wingstop") are proud that our fans are excited by our brand and want to share their ideas, innovations, flavors, and other wing-loving thoughts with us. However, Wingstop has a full-time staff of wing experts who we rely on to generate new ideas for our brand and our fans. Not that your ideas are unworthy, but you don't want to put the team out of a job. And our lawyers tell us that we need to avoid unsolicited ideas because we don't want to have any dispute as to ownership of those great ideas. Below is more legal mumbo jumbo explaining our policy.
UNSOLICITED IDEAS
Customers of Wingstop may have the perfect idea for a new concept, and we may be missing out on an exciting opportunity, but ownership and protection must be considered. Wingstop maintains a policy that does not permit it or its employees to accept any unsolicited ideas from outside sources (fans and other third parties).
Wingstop strives to innovate and create through internal business departments and their employees. With this in mind, if we create a new concept through our internal experts, and a talented customer/fan submits a substantially similar idea, determining who the originator of the wing-tastic idea is would be a challenge. To better protect ourselves as well as all of our fans out there, we must adhere to this strict policy which does not permit the review, consideration, or acceptance of such ideas from outside parties to avoid any confusion of ownership. Therefore, we encourage you not to send us unsolicited ideas.
TERMS GOVERNING SUBMISSIONS
If you nevertheless insist on sending us your unsolicited ideas, the following conditions apply:
Wingstop shall have no obligations concerning the submissions, including no obligation to review the submissions, return any materials, or acknowledge receipt of the submissions.
All submissions will be deleted from working files within Wingstop and no response will be delivered to confirm receipt of any submissions.
Due to archiving requirements, your email may be retained on our system, but please understand this is not an effort to keep record of our customers' great ideas; rather, it is incidental to archiving.
How can I input special instructions into my online order?
We offer the most commonly ordered menu items as options for our online ordering system. If you're craving something special and can't find it online, call your Wingstop directly and they'll get your flavor hooked up.
How do I locate a restaurant near me?
Click the Locations link located at the top of the Wingstop website located at www.wingstop.com.
How do I reset my password if I have forgotten or lost it?
Click the "Forgot Password?" link on the login page.
What types of wings and flavors can I order at Wingstop in Florence, KY?
Wingstop offers classic or boneless wings and tenders with over 11 iconic flavors including Lemon Pepper and Original Hot, allowing you to customize your order to your craving.
What are the hours of operation for Wingstop Florence for delivery, pickup, and takeout?
Wingstop Florence is open daily from 10:30 AM to 1:00 AM for delivery, in-store pickup, and takeout services.
Does Wingstop Florence have a drive-through service?
No, Wingstop Florence does not offer drive-through service as it is closed every day for that option.
What types of payment are accepted at Wingstop Florence?
Wingstop accepts American Express, Discover, MasterCard, and Visa for payment.
How can I order Wingstop Florence online for delivery or pickup?
You can order online for delivery or carryout via their menu page at https://www.wingstop.com/location/wingstop-2611-florence-ky-41042/menu.
Does Wingstop Florence offer contactless delivery options?
Yes, Wingstop Florence offers no-contact delivery along with same-day delivery and in-store pickup.
Where is Wingstop Florence located?
Wingstop Florence is located at 7753 Mall Rd, Ste D, Florence, KY 41042, USA.
What nearby places can I visit along with Wingstop Florence?
Are there nearby entertainment or shopping options near Wingstop Florence?
Yes, near Wingstop, you can visit places like Game Stop for electronics and games, Florence Square - GameStop for video games and retail shopping, or Burlington for clothing and department store needs.
Can I combine a visit to Wingstop Florence with other personal care services nearby?
Absolutely, Wingstop is close to beauty and wellness services such as Supercuts for haircuts, Cole's Salon Suite for spa treatments, and Nail Capital and Spa for nail and waxing services.
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