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Wingstop

2.8
(167 reviews)

Business Details

7753 Mall Rd, Florence, KY
41042, United States
(859) 488-9464
https://www.wingstop.com/

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Florence. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Wingstop
7753 Mall Rd, Florence, KY
41042, United States

Hours

Reviews

2.8
167 reviews
5 stars
54
4 stars
17
3 stars
10
2 stars
18
1 star
68

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and poor customer service experiences.

Food Quality

Many reviews mentioned cold, overcooked, or poorly prepared food, with some customers expressing disappointment in the flavor and quality of the wings.

Staff Performance

While some staff members received praise for their friendliness and helpfulness, others were criticized for being unprofessional or inattentive.

Order Accuracy

Numerous customers experienced issues with missing items or incorrect orders, leading to frustration and dissatisfaction.
  • MS
    Moe Szyslak
    Feb 21, 2026
    1.0
    Always 20 or minutes of extra wait time than quoted wait time. Taste the same as Bw3 but with way worse service. Save yourself the time and hassle and go to Bw3.
  • PR
    Private Ryan
    Feb 15, 2026
    1.0
    I want to like wingstop but i cant. Every single time i order from here the chicken is dry. Whoever they have cooking needs a different job. I dont normally leave bad reviews on restaurants but this place needs to do better. Ive ordered from this location 6 times and every time ive had the same result. I recommend a different chicken joint.
  • JC
    Jerry Crites
    Feb 4, 2026
    3.0
    Long wait time but food was great
  • GL
    Gibby Lowe
    Jan 18, 2026
    1.0
    Food tasted like it was sitting grease for hours. Eaten wing stop multiple times this by far was my worst experience (Food not service)
  • RF
    Rob Freeman
    Jan 6, 2026
    5.0
    Ordered some take out wings. I ordered online and ended up showing up 10.minutes earlier than the quotes time. Staff was courteous accommodating and quick to get me my order. I was in and out in less than 5 min. The food was hot, prepared perfectly, and delicious 😋. I would recommend this location to anyone looking to get their wing fix in. I will definitely be returning in the future. Also 40% off wing deals are also a plus.

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.

Brand Certified Facts from Wingstop

Wingstop partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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