Wendy's

3.8
1436 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
7910 Dream Street, Florence, KY
41042, United States

Hours

Reviews

3.8
1,436 reviews
5 stars
587
4 stars
376
3 stars
213
2 stars
86
1 star
174

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service quality, with some praising friendly staff while others experienced rudeness and poor customer interactions.

Food Freshness

There were mixed reviews on food freshness, with some customers receiving hot and fresh meals, while others complained about cold or stale food.

Order Accuracy

Many customers noted issues with order accuracy, including missing items and incorrect orders, leading to frustration.

Cleanliness

Feedback on cleanliness varied; some praised the cleanliness of the dining area, while others reported dirty restrooms and trash in the dining room.

Speed of Service

Customers experienced long wait times, particularly in the drive-thru, with some opting to leave and go to competitors due to delays.
  • WW
    William Wirtley
    Nov 3, 2025
    4.0
    Went through drivein late and staff was pleasant. Food was good and warm.
  • ET
    Emma Toensmeyer
    Oct 31, 2025
    1.0
    The new buns , lettuce & sauce are absolutely disgusting . We want the sweet and sour and ghost pepper back 🤮
  • JG
    Jason Gardner
    Oct 3, 2025
    1.0
    What a cluster ... Why do you put untrained people at the cashier position? They are supposed to be your first and last line of defense for Customer Service ... not there to piss off your customers. If you have a new cashier then have an experienced expeditor at the end to swiftly and accurately compile and bag the food. And tell your employees to pull their damn pants up while at work. Man in at least his mid 2o's sweeping the floors with his pants down past his butt. I dont want to see his red underweared butt while waiting to get my food. Have some common sense and courtesy for customers, service, and the establishment.
  • DD
    DustiN (Dusty)
    Sep 29, 2025
    5.0
    This location is quick, be at the drive-thru or counter inside. The workers do well to keep the place clean, dining room and bathroom included. The manager keeps the place well organized and efficient. Michaela is very nice and welcoming. Also Jessica the sandwich maker is one of the best they've ever had in all of my time and experience with this location and I have seen her go above and beyond to make sure her orders are fresh, and even will clean the parking lot without being asked or obligated in her job expectations. Likely knowing the importance of a clean appearance as the first impression patrons get is a clean parking lot, So they can expect a clean kitchen area as well. Overall this is the best location around, and I will pass another Wendy's to give my business to this one.
  • SM
    Shane McClain
    Sep 28, 2025
    1.0
    Before I even spoke to a person the drive thru system asked me for a donation Then I was overcharged for a spicy chicken patty because they rang it up as a sandwich which means I paid extra for a bun and toppings I did not want and still did not get When I asked for sauce with my nuggets the cashier pushed back saying sauce costs extra I had to remind them nuggets are supposed to come with sauce and that after spending 42 dollars on my order I was not going to argue about something that should have been included in the first place The drinks were just as bad the tea was completely undrinkable and my lemonade came with ice even though I asked for no ice because their ice machines are gross To top it all off they did not even give me a straw The sandwich I did receive was made incorrectly with toppings I did not want Between the donation prompt the overcharging the pushback over sauce the gross tea the messed up sandwich and no straw this visit was a disaster from start to finish I did not bother calling to complain because I will not be doing business here again

Frequently Asked Questions About Wendy's

Is Dream St #220 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.