Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers reported inconsistent service quality, with some praising friendly staff while others experienced rudeness and poor customer interactions.
Food Freshness
There were mixed reviews on food freshness, with some customers receiving hot and fresh meals, while others complained about cold or stale food.
Order Accuracy
Many customers noted issues with order accuracy, including missing items and incorrect orders, leading to frustration.
Cleanliness
Feedback on cleanliness varied; some praised the cleanliness of the dining area, while others reported dirty restrooms and trash in the dining room.
Speed of Service
Customers experienced long wait times, particularly in the drive-thru, with some opting to leave and go to competitors due to delays.
WW
William Wirtley
Nov 3, 2025
4.0
Went through drivein late and staff was pleasant. Food was good and warm.
ET
Emma Toensmeyer
Oct 31, 2025
1.0
The new buns , lettuce & sauce are absolutely disgusting . We want the sweet and sour and ghost pepper back 🤮
JG
Jason Gardner
Oct 3, 2025
1.0
What a cluster ...
Why do you put untrained people at the cashier position? They are supposed to be your first and last line of defense for Customer Service ... not there to piss off your customers.
If you have a new cashier then have an experienced expeditor at the end to swiftly and accurately compile and bag the food.
And tell your employees to pull their damn pants up while at work. Man in at least his mid 2o's sweeping the floors with his pants down past his butt. I dont want to see his red underweared butt while waiting to get my food.
Have some common sense and courtesy for customers, service, and the establishment.
DD
DustiN (Dusty)
Sep 29, 2025
5.0
This location is quick, be at the drive-thru or counter inside. The workers do well to keep the place clean, dining room and bathroom included. The manager keeps the place well organized and efficient. Michaela is very nice and welcoming. Also Jessica the sandwich maker is one of the best they've ever had in all of my time and experience with this location and I have seen her go above and beyond to make sure her orders are fresh, and even will clean the parking lot without being asked or obligated in her job expectations. Likely knowing the importance of a clean appearance as the first impression patrons get is a clean parking lot, So they can expect a clean kitchen area as well. Overall this is the best location around, and I will pass another Wendy's to give my business to this one.
SM
Shane McClain
Sep 28, 2025
1.0
Before I even spoke to a person the drive thru system asked me for a donation Then I was overcharged for a spicy chicken patty because they rang it up as a sandwich which means I paid extra for a bun and toppings I did not want and still did not get
When I asked for sauce with my nuggets the cashier pushed back saying sauce costs extra I had to remind them nuggets are supposed to come with sauce and that after spending 42 dollars on my order I was not going to argue about something that should have been included in the first place
The drinks were just as bad the tea was completely undrinkable and my lemonade came with ice even though I asked for no ice because their ice machines are gross To top it all off they did not even give me a straw
The sandwich I did receive was made incorrectly with toppings I did not want Between the donation prompt the overcharging the pushback over sauce the gross tea the messed up sandwich and no straw this visit was a disaster from start to finish I did not bother calling to complain because I will not be doing business here again
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Florence, KY?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Florence, KY into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (859) 525-6288.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Dream St #220 Wendy’s serve breakfast?
Yes, this Wendy’s location in Florence, KY serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-thru at Wendy's on Dream Street?
The drive-thru at Wendy's on 7910 Dream Street, Florence, KY is open daily from 6:00 AM to 1:00 AM.
Does this Wendy's location offer breakfast?
Yes, the Wendy's at 7910 Dream Street in Florence, KY serves breakfast, including combos, sandwiches, coffee, and sides.
Can I order Wendy's food for delivery or takeout?
Yes, this Wendy's location offers dine-in, drive-thru, delivery (where available), and takeout services. You can order online through their app or website.
What payment methods are accepted at this Wendy's?
This Wendy's accepts American Express, cash, Discover, MasterCard, and Visa for payment.
How can I contact the Wendy's at 7910 Dream Street for questions or feedback?
You can call the location directly at (859) 525-6288, use the Customer Care Live Chat on their Contact page, or call 888-624-8140.
Is Wendy's currently hiring at the Florence, KY location?
To check hiring status at this Wendy's, visit the Careers page, enter Florence, KY, and see available jobs in the area.
Where can I find menu pricing and nutrition information for this Wendy's?
Menu pricing and nutrition details are available on the Wendy's website or mobile app after selecting this location.
What nearby restaurants can I visit if I want other dining options near Wendy's?
Near this Wendy's, you can find several dining options including McDonald's, Captain D's for seafood, Frisch's Big Boy, Sub Station II sandwich shop, and Mexican restaurants like Carniceria Mexico and Molca Salsa.
Are there any nearby accommodations if I'm visiting Wendy's from out of town?
Yes, nearby hotels include Drury Plaza Hotel Cincinnati Florence, Quality Inn & Suites, and Rodeway Inn, all close to the Wendy's location.
What nearby amenities can I visit around Wendy's for groceries or shopping?
Supermercado Garcia LLC grocery store, Liquor City, and PPG Paints Store are nearby options for shopping around the Wendy's location.