Rally's

3.7
879 reviews

About

Fast Food RestaurantBurger JointAmerican Restaurant
As the leaders in drive-thru for over 30 years Checkers & Rally’s locations are currently open and ready to serve our guests. We can provide our guests with the additional safety of an enclosed kitchen and limited personal contact – whether you choose to drive up, order ahead online, or have our food delivered. In response to concerns around the Coronavirus we have closed the few dining rooms that exist in the Checkers & Rally’s system and are limiting the number of people on our patio and at our walk-up windows. We are reinforcing our policies, including frequent and proper handwashing, along with the proper utilization and changing of gloves as we continue to serve our guests.

Details

  • Dine-inNot available
  • Drive-throughAvailable

Location

Rally's
321 Mt. Zion Road, Florence, KY
41042, United States

Hours

Reviews

3.7
879 reviews
5 stars
360
4 stars
203
3 stars
138
2 stars
67
1 star
111

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, especially in the drive-thru, with some experiencing delays of over 20 minutes.

Food Quality

While some customers praised the food as hot and delicious, many others complained about cold, stale, or improperly cooked items.

Cleanliness

Numerous reviews highlighted unsanitary conditions in the restaurant, including dirty windows and food preparation areas.

Staff Attitude

Customer service experiences varied, with some staff being friendly and helpful, while others were described as rude or unprofessional.

Order Accuracy

Several customers noted issues with incorrect orders, missing items, or misunderstandings during the ordering process.
  • DG
    Derek Gibson
    Nov 2, 2025
    5.0
    Tables dirty
  • NP
    Nikki Portwood
    Nov 1, 2025
    1.0
    I went through the drive thru and the guy was rubbing in his face then put on gloves then touched the screen then went over to get my food . Then he took my money with the same gloves on that he had touched everything else with . Also the decorations on the window for Halloween were discusting with dirt on them and the window was filthy.
  • SS
    Shawn Smith
    Oct 13, 2025
    3.0
    Came for the fries, we love them they where sold out. How? Idk new management needs to work on orders a little better. But the staff was awesome and took it all in stride.
  • JS
    Jeremy S
    Oct 9, 2025
    1.0
    Never again. The service is so slow there is like 1 person working in there and they are obviously stressed and overworked. Ordered online and I still waited 20 mins longer than when I was told it was ready. This is the second time this has happened and the same thing happened last time. I dont blame the worker(s) they are trying this is a failure of ownership and I will not waste my time here again.
  • CA
    Chris Applegate
    Sep 29, 2025
    2.0
    We could barely understand the person on the drive thru because her accent and pronunciations were so bad. Eventually, we got our order placed. They told us it would take 7 minutes on the chicken sandwich, because they had to drop it fresh. I thought, "It'll take is that long to get through the line." And it did. That and more. And we've been at the window for 15 minutes on top of that. The guy at the window was very apologetic, but didn't know what we ordered. He was very polite though. It's a shame everything else was a mess. Food was pretty decent.

Frequently Asked Questions About Rally's

What are the operating hours of Rally's on Mt. Zion Road?

Rally's on 321 Mt. Zion Road is open from 10:00 AM to 10:00 PM Sunday through Thursday, and until midnight on Fridays and Saturdays.

Is the dining room currently open at this Rally's location?

The dining room is temporarily closed, but the drive-thru and takeout services are available.