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Papa Johns Pizza

3.6
(251 reviews)

Business Details

8402 US HIGHWAY 42, Florence, KY
41042, United States
(859) 283-9999

About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Florence, KY, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Florence pizza for any occasion. Call us for pizza delivery in Florence or stop by 8402 US HIGHWAY 42 for carryout to order the best pizza in Florence, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
8402 US HIGHWAY 42, Florence, KY
41042, United States

Hours

Reviews

3.6
251 reviews
5 stars
117
4 stars
44
3 stars
23
2 stars
13
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some praising friendly staff while others reported rude or unhelpful interactions.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.

Food Quality

Inconsistent food quality; some customers enjoyed their meals while others received poorly made or cold pizzas.

Delivery Issues

Numerous reports of late deliveries and issues with delivery drivers, affecting overall customer experience.

Positive Experiences

A number of customers expressed satisfaction with their orders and praised specific employees for excellent service.
  • DB
    Dmitrii Bulakh
    3 days ago
    3.0
    I was expecting it to be good, but it was below average.
  • TT
    Tasha Tucker
    Jan 4, 2026
    5.0
    This particular time I was going through alot nothing good seemed to exist too me at the time see, it was a few years ago, I was unemployed (as I was caring for my disabled grandfather) my Grandfather just passed away, my father had just gone through his first bipolar episode a few months prior and going through his second one again because his father just passed which causes the body all kinds of problems which is what triggered his second long term episode. And it was just a lot. Then, this particular day, our car broke down, we had no food at home, I was desperately searching for a Job, my Son was hungry and I had exhausted every single option I could have had. Including putting a request for help on Facebook. I wish I remembered the date and time and the person's name, I'm almost 85% sure they were Managment. But at the time I didn't want someone to get into trouble for giving someone food for free so I didn't say anything at all at the time and in a Way I'm glad I didn't because at the time with my luck theyd probably have been fired. I also know around the same time i had a driver through door dash pick my order up from there that happened to be a friend that was staying with us, he didn't tell us he was picking it up but he said you wouldn't believe what they told me, they said that they won't deliver to your address anymore because you all hardly ever tip. (This isn't the same night I'm speaking about originally so don't take this as a negative comment) Remind you, my fiance and I had just moved into this apartment and prior to that my father and grandfather lived here alone for 7 years. My Grandfather always tipped, wether they got the tip or not depended on who answered the door to pay of that makes since my dad didn't believe tipping was necessary because he has literally never worked in the customer service industry and is oblivious to the fact that they only make so much an actual paycheck and live off of tips, seriously. I have gone off on him multiple times Because of it I believe he's finally got the point as indeed see him tipping drivers alot more than he ever did before lol back to that particular day, I called up to papa John's because I was calling around asking different places if there was anything at all that they could do to help us with food I had called about 6 places at the time. No one and I mean no one even batted an eye. I didn't even finish my sentence a few times before they told me no or just hung up. Reminder we didn't have a car either, no family could help us, and we live on Mt. Zion Rd. And at the time there were 0 side walks on mt. Zion especially by wood springs apartments. The sidewalks are finally starting to show up now but then, it was impossible lol Actually they had just started the construction. My last call was to Papa Johns I had like 10$ in my account and I was asking for enough food to feed 4 people because we had nothing and we were starving. This manager took my order, took care of the payment and delivered it personally. And I seriously wish I could remember when it was i just know the time frame of the time of when it happened was around August of 2021. I appreciate this person more than they'll ever know because of what they did for us. I seriously do thank you thank you thank you. You helped us so much that night! I hope and pray you get just as much as you gave us that night!
  • KM
    KJ McLaughlin
    Dec 29, 2025
    2.0
    Ordered pizza for delivery. Come to find out that Papa John's has partnered with Door Dash for their deliveries. That is all hunky dory unless the door dash driver picks up your pizza and makes 4 stops along the way resulting in a cold pizza being delivered! NOT ordering delivery from them anymore!
  • DY
    DropkickGrunts yt
    Dec 8, 2025
    5.0
    Very good. Driver was nice 👍
  • GM
    Greg Miller
    Nov 5, 2025
    5.0
    Arianna was a pleasure to do business with greeted me with a smile on her face and keep it the whole transaction. Pizza was hot and ready when I got there

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